At a Glance
- Tasks: Lead AI implementation on ServiceNow, optimizing workflows and enhancing user experiences.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Competitive salary, health benefits, remote work options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential in a cutting-edge environment.
- Why this job: Be at the forefront of AI technology, driving real change in IT operations.
- Qualifications: Experience with ServiceNow and strong stakeholder management skills required.
The predicted salary is between 123750 - 151250 $ per year.
We are seeking a ServiceNow NowAssist AI Consultant to design, implement, and optimize Generative AI and Agentic AI capabilities on the ServiceNow platform. The role will focus on enabling Now Assist, AI Search, AI Agents, Virtual Agent, Predictive Intelligence, and custom GenAI use cases to drive automation, productivity, and user experience improvements.
Key Responsibilities
- Lead implementation of ServiceNow Now Assist and AI-powered features across ITSM, HRSD, CSM, and other workflows.
- Configure and optimize:
- Now Assist Skills
- AI Search
- Virtual Agent
- Predictive Intelligence
- AI Agents
- Generative AI Controller
- Design and build custom GenAI solutions using:
- Now Assist Skill Kit (NASK)
- Agentic AI Studio
- Flow Designer
- Integration Hub
- Conduct workshops to identify AI use cases and business value opportunities.
- Define prompt engineering strategies, grounding mechanisms, guardrails, and governance controls.
- Collaborate with business and technical stakeholders to translate requirements into AI solutions.
- Monitor AI adoption, usage analytics, and value realization metrics.
- Support demos, PoCs, customer presentations, and pre-sales activities.
Skill Requirements
- Strong hands-on ServiceNow development and administration experience.
- Experience with:
- Now Assist
- AI Search
- Virtual Agent
- Flow Designer
- Integration Hub
- Predictive Intelligence
- Understanding of Generative AI, LLMs, prompt engineering, and Agentic AI concepts.
- Experience integrating ServiceNow with enterprise applications and knowledge sources.
- Strong stakeholder management and consulting skills.
- Knowledge of ITIL processes and ServiceNow platform architecture.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) – Mandatory
- ServiceNow AI/Now Assist Micro-Certifications – Mandatory
- Certified Application Developer (CAD) – Preferred
- CIS-ITSM / CIS-HRSD / CIS-CSM – Preferred
Track Manager in Winnipeg employer: Sapsf
Join a dynamic team that prioritizes innovation and collaboration in the heart of the tech industry. As a Track Manager focusing on Web App firewalls and Cloud Security, you'll benefit from a supportive work culture that fosters professional growth and offers extensive training opportunities. With competitive compensation and a commitment to employee well-being, this role provides a unique chance to make a significant impact in network security while working alongside industry experts.
