At a Glance
- Tasks: Lead AI implementation on ServiceNow, enhancing automation and user experience.
- Company: Innovative tech firm focused on AI-driven solutions.
- Benefits: Competitive salary, flexible work options, and growth opportunities.
- Other info: Dynamic role with potential for significant career advancement.
- Why this job: Join a cutting-edge team transforming IT operations with AI technology.
- Qualifications: Hands-on ServiceNow experience and strong stakeholder management skills.
The predicted salary is between 123750 - 151250 $ per year.
Career Opportunities: Track Manager - IT Operations Management, RESTful API, Angular (146312)
Requisition ID 146312 -Posted 09/18/2026
We are seeking a Service Now Now Assist AI Consultant to design, implement, and optimize Generative AI and Agentic AI capabilities on the Service Now platform.
The role will focus on enabling Now Assist, AI Search, AI Agents, Virtual Agent, Predictive Intelligence, and custom Gen AI use cases to drive automation, productivity, and user experience improvements.
Key Responsibilities
Lead implementation of Service Now Now Assist and AI-powered features across ITSM, HRSD, CSM, and other workflows.
Configure and optimize: Now Assist Skills AI Search Virtual Agent Predictive Intelligence AI Agents Generative AI Controller Design and build custom Gen AI solutions using: Now Assist Skill Kit (NASK) Agentic AI Studio Flow Designer Integration Hub Conduct workshops to identify AI use cases and business value opportunities.
Define prompt engineering strategies, grounding mechanisms, guardrails, and governance controls.
Collaborate with business and technical stakeholders to translate requirements into AI solutions.
Monitor AI adoption, usage analytics, and value realization metrics.
Support demos, Po Cs, customer presentations, and pre-sales activities.
- Skill Requirements
- Strong hands-on Service Now development and administration experience.
- Experience with: o Now Assist o AI Search o Virtual Agent o Flow Designer o Integration Hub o Predictive Intelligence
- Understanding of Generative AI, LLMs, prompt engineering, and Agentic AI concepts.
- Experience integrating Service Now with enterprise applications and knowledge sources.
- Strong stakeholder management and consulting skills.
- Knowledge of ITIL processes and Service Now platform architecture.
- Preferred Qualifications Certifications
- Service Now Certified System Administrator (CSA) – Mandatory
- Service Now AI/Now Assist Micro-Certifications – Mandatory
- Certified Application Developer (CAD) – Preferred
- CIS-ITSM / CIS-HRSD / CIS-CSM – Preferred
- #J-18808-Ljbffr
Track Manager employer: Sapsf
Join a dynamic team that prioritizes innovation and collaboration in the heart of the tech industry. As a Track Manager focusing on Web App firewalls and Cloud Security, you'll benefit from a supportive work culture that fosters professional growth and offers extensive training opportunities. With competitive compensation and a commitment to employee well-being, this role provides a unique chance to make a significant impact in network security while working alongside industry experts.
