Company Overview: Sansom Equipment is a leadingprovider of industrial machinery and equipment, specializing in high-qualityproducts and exceptional customer service. We are committed to deliveringinnovative solutions to meet our clients' needs across various industries.
Position: Service Writer
Job Type: Full-time
Pay: Competitive salary based on experience
Benefits:
- Health,dental, and vision insurance
- Retirementsavings plan
- Paidtime off and holidays
- Opportunitiesfor professional development and advancement
- Employeediscounts on products and services
Responsibilities:
- ServiceScheduling: Coordinate service requests from clients and scheduleappointments for technicians based on availability and urgency.
- ClientCommunication: Serve as the primary point of contact for clientsregarding service inquiries, updates, and resolutions. Maintain clear andeffective communication to ensure customer satisfaction.
- DispatchSupport: Assist in dispatching technicians to service locations,providing necessary information and resources for efficient jobcompletion.
- PartsProcurement: Coordinate with parts department to ensure availabilityof required parts for service appointments. Manage inventory levels andorder supplies as needed.
- Documentation:Maintain accurate records of service requests, appointments, and jobdetails. Generate reports as necessary to track service performance andidentify areas for improvement.
- QualityAssurance: Conduct follow-up calls or surveys with clients to gatherfeedback on service quality and identify areas for improvement.
- TeamCollaboration: Collaborate with service technicians, salesrepresentatives, and other departments to streamline processes and enhanceoverall service delivery.
- AdministrativeSupport: Assist in administrative tasks such as billing, invoicing,and data entry to support efficient operations.
Qualifications:
- Highschool diploma or equivalent; associate's or bachelor's degree preferred
- Previousexperience in customer service, dispatching, or related field preferred
- Strongcommunication and interpersonal skills
- Excellentorganizational and time management abilities
- Proficiencyin Microsoft Office suite and scheduling software
- Abilityto thrive in a fast-paced environment and adapt to changing priorities
- Attentionto detail and problem-solving skills
Join our dynamic team at Sansom Equipment and play a crucialrole in delivering exceptional service to our valued clients.
