At a Glance
- Tasks: Be the go-to person for customer inquiries and help promote our awesome products.
- Company: Join Sani Marc, a rapidly growing company that values employee well-being.
- Benefits: Earn $24.50-$26/hour, enjoy health perks, and get support for physical activities.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: High school diploma and 2 years of customer service experience required.
The predicted salary is between 24 - 26 $ per hour.
Full-time - Agent/Clerk - Customer service
Branch office: Edmonton, Alberta T5S 2X4
As soon as possible
Schedule: Monday to Friday (Day)
Salary: $24.50/h - $26/h
Description:
Working at Sani Marc means:
- Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
- Being a self-starter, tenacious along with a positive attitude and effective communication skills.
- You are customer-focused and are relentless in that pursuit;
- Being a strong believer in teamwork, highly dependable and solutions oriented.
- You have great interpersonal skills and are happy when those around you succeed.
Responsibilities:
Under the supervision of the Customer Experience Supervisor, the Customer Experience Representative performs the following tasks:
- Act as the primary contact for our three divisions on products or services and process orders in an efficient and timely manner;
- Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
- Promote our products and systems to potential or existing customers and be creative in how we display and merchandise the store;
- Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
- Contribute to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor.
Requirements:
To perform well, you must have:
- A high school diploma;
- At least two years in a position in direct communication with clients by phone;
- A passion for customer service;
- Strong communication skills with the ability to upsell/cross-sell;
- Capacity to work independently and/or as part of a team;
- General knowledge of MS Office;
- Effective organization skills;
- Adaptability, responsibility and flexibility;
- Manage the inventory and carry out the annual inventory;
- A sense of 'urgency' combined with courtesy and open-mindedness.
Why work for Sani Marc?
We are a rapidly growing company that focuses on well-being at work and developing our internal resources; we take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.
Customer Experience Representative in Edmonton employer: Sani Marc Inc
En tant qu'employeur de choix, notre entreprise à Victoriaville se consacre à la santé et au bien-être de ses employés, offrant un environnement de travail collaboratif et dynamique. Avec des avantages tels qu'un régime d'assurance collective, des programmes de formation continue et la possibilité de télétravail, nous favorisons le développement professionnel tout en veillant à l'équilibre entre vie professionnelle et personnelle. Rejoignez-nous pour contribuer à une culture d'amélioration continue et d'innovation dans le domaine de la santé et sécurité au travail.
