At a Glance
- Tasks: Provide top-notch sales support and exceed customer expectations.
- Company: Join Sandvik Mining, a leader in the industry with a diverse culture.
- Benefits: Competitive salary, pension plan, health benefits, and ongoing training.
- Other info: Embrace diversity and inclusion in a dynamic workplace.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Post-secondary education and 2 years of relevant experience preferred.
The predicted salary is between 47250 - 57750 $ per year.
Sandvik Mining is seeking a Customer Sales Support Representative located in Surrey, BC/Saskatoon, SK/Lively, ON. At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.
The Customer Sales Support Representative is responsible for providing industry leading sales support, which exceeds customer expectations and fosters customer loyalty and a positive experience in order to support the achievement of sales targets.
Are you customer focused with some mining industry knowledge? We want to hear from you!
What you will be doing:
- Monitor and process incoming customer orders
- Support customer inquiries via phone or e-mail including quotes, orders, unit downs, return requests, shipping and/or pricing concerns and technical issues
- Process weekly back-order reports: review, expedite as required and send to customer
- Knowledge of your customer needs and communicate to other departments
- Maintaining working knowledge of products and their functions for your customers
- Ensuring all activities are carried out in accordance with Sandvik's core values and current policies and procedures
- Arranging for the shipment/transport of equipment/materials
- Receipt of incoming goods and associated logistic support where required
- Other duties as assigned
Environmental Health and Safety:
We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!
What you will bring along:
- Post-secondary education, preferably in a Business-related field
- Minimum of two (2) years relevant experience
- Bilingual in both English and French considered an asset
- Proven customer service and sales experience is preferred
- Knowledge of the mining industry would be an asset
- Strong oral/written communication and interpersonal skills
- Knowledge of processes, tools and techniques for selling goods and services
- Excellent computer skills (Microsoft Office, Outlook, Sales Force etc.)
- Familiar with parts manuals
- Ability to multitask in a fast-paced environment
- Ability to work flexible working hours
In return for your passion and drive we will offer you:
- The opportunity to make an impact on our business performance.
- The opportunity to be part of an ambitious team, in an industry leading business.
- The opportunity to reach your full potential.
- Ongoing development and training.
- An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.
Our Culture:
Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work every day! We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.
We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.
We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process.
Customer Sales Support Representative in Surrey employer: Sandvik
At Sandvik, we pride ourselves on being an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. As the Head of Mobile Crushers & Screens in North America, you will benefit from extensive employee growth opportunities, competitive compensation, and a supportive environment that encourages strategic thinking and leadership development. Join us in a location that values teamwork and offers unique advantages in the heavy equipment industry, making your contributions impactful and rewarding.
