At a Glance
- Tasks: Manage customer accounts, drive collections, and resolve discrepancies in both English and French.
- Company: Join Sandvik Mining, a leader in the industry with a diverse and inclusive culture.
- Benefits: Competitive salary, pension plan, health benefits, and ongoing training opportunities.
- Other info: Dynamic team atmosphere with strong career growth potential.
- Why this job: Make an impact while developing your skills in a supportive and innovative environment.
- Qualifications: Bilingual in English and French with experience in credit and collections preferred.
The predicted salary is between 47250 - 57750 $ per year.
Sandvik Mining is seeking a Bilingual Credit & Collections Specialist in Mississauga, ON & Sudbury, ON. The Bilingual Credit & Collections Specialist will support our Credit and Accounts Receivable function by managing a portfolio of customer accounts, monitoring credit exposure, driving collection activities, resolving account discrepancies, and maintaining strong customer relationships.
What you will be doing:
- Manage a portfolio of customer accounts from a credit and collections perspective.
- Proactively monitor accounts receivable aging and follow up on past-due and delinquent balances.
- Communicate with customers in both English and French via phone and email regarding outstanding invoices and payment commitments.
- Establish regular collection follow-up schedules and document customer commitments and collection activity.
- Investigate and resolve payment discrepancies, short payments, deductions, disputed invoices, and other issues delaying payment.
- Partner with Sales, Customer Service, Finance, and other internal teams to resolve customer account issues.
- Review customer credit exposure and identify accounts presenting potential credit or collection risks.
- Assist with new customer credit reviews and ongoing assessment of existing customer accounts.
- Support the establishment and maintenance of customer credit limits and payment terms.
- Escalate significant overdue balances, broken payment commitments, or increasing credit exposure as appropriate.
- Reconcile customer accounts and assist with identifying unapplied or incorrectly applied payments.
- Maintain accurate customer master data, collection notes, credit documentation, and account records.
- Provide regular reporting on overdue receivables, collection status, disputes, and higher-risk accounts.
- Assist with month-end Accounts Receivable and collection activities.
- Perform general administrative and data maintenance responsibilities related to Credit and Accounts Receivable.
What you will bring along:
- Fluent bilingual communication skills in English and French, both written and verbal, are required.
- Minimum five (5) years of experience in Credit, Collections, Accounts Receivable, or a related finance role preferred.
- Experience managing a portfolio of commercial or business-to-business customer accounts.
- Strong collection, negotiation, and problem-solving skills.
- Ability to confidently discuss overdue balances and payment expectations while maintaining positive customer relationships.
- Strong attention to detail and ability to manage multiple accounts and competing priorities.
- Experience investigating account discrepancies and collaborating across departments to resolve issues.
- Strong Microsoft Excel skills and experience working with ERP and accounting systems.
- Ability to work independently, take ownership of assigned accounts, and follow issues through to resolution.
- Post-secondary education in Accounting, Finance, Business Administration, or a related field is considered an asset.
In return for your passion and drive we will offer you:
- The opportunity to make an impact on our Divisions’ performance.
- The opportunity to be part of an ambitious team, in an industry leading business.
- The opportunity to reach your full potential.
- An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits as well as ongoing development and training.
Our Culture:
Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work every day!
We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.
All qualified persons are encouraged to apply at www.sandvik.com/careers. While we thank all candidates for their interest, only those considered for an interview will be contacted.
Bilingual Credit and Collections in Mississauga employer: Sandvik
At Sandvik, we pride ourselves on being an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. As the Head of Mobile Crushers & Screens in North America, you will benefit from extensive employee growth opportunities, competitive compensation, and a supportive environment that encourages strategic thinking and leadership development. Join us in a location that values teamwork and offers unique advantages in the heavy equipment industry, making your contributions impactful and rewarding.
