Product Technical Specialist – Winnipeg

Sandvik Mining is seeking a Product Technical Specialist - ITH Drills in Winnipeg, MB. The Product Technical Specialist is responsible for providing high quality product technical support for Sandvik internal personnel and external customers, and for developing the technical competencies of both internal and external personnel.

This is more than a traditional technician role. You'll become a go-to technical resource for Sandvik ITH drilling equipment, supporting customers and Sandvik teams across Canada. You'll work with advanced drilling technology, solve complex technical challenges, train technicians and customers, and help ensure our equipment performs at its best in demanding mining environments.

What you will be doing:

• Training technical teams in sales areas and end customers in digitalized and automated underground mining environment with focus on underground drilling equipment.
• Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.
• Provide guidance to internal stakeholders through product training and technical support.
• Troubleshoot, investigate, resolve, and develop innovative solutions to more complex technical problems that arise.
• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
• Monitor and resolve recurring more complex problems, collaborating with internal technical team, to ensure ongoing customer satisfaction.
• Establish and maintain ongoing positive relationships to secure and develop future business.
• Train customers on the features of the equipment they have purchased.

Environmental Health and Safety:

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you'll bring:

• Red Seal Heavy Duty Equipment Technician certification.
• Minimum 5 years of technical experience.
• Strong knowledge of hydraulic and electronic systems.
• Experience troubleshooting and diagnosing complex equipment problems.
• Mining, drilling or heavy mobile equipment experience strongly valued.
• Strong customer service and relationship-building skills.
• Ability and interest in training, coaching and transferring technical knowledge.
• Comfortable working in underground mine environments.
• Ability to travel approximately 70% of the time.
• Strong organization and time-management skills.
• Excellent written and verbal communication skills in English; French is an asset.

This role offers an opportunity to take the experience you've already built as a technician and develop into a specialized technical expert within a global mining technology company. In return for your expertise and drive, Sandvik offers:

• Comprehensive health and dental benefits.
• Life and disability insurance.
• Pension plan with company matching.
• Ongoing technical training and professional development.
• Opportunities to work with advanced drilling, digitalization and automation technologies.
• Exposure to different mine sites, customers, equipment and technical challenges.
• The opportunity to become a recognized subject matter expert in ITH drilling equipment.
• Career development opportunities within an international, industry-leading mining organization.
• A role where your technical knowledge directly impacts customers, equipment performance and business success.

Our Culture:

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work every day! We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.