Samsung Electronics Canada seeks a Senior Specialist skilled in reverse logistics and SAP/ERP to manage product returns, pricing, and related operations. This position requires clear stakeholder communication and accurate documentation.
The Senior Specialist directs and monitors product sales, pricing, and reverse logistics activities for Samsung products. You will process return requests, appeals, approvals, and customer orders while coordinating with customers, carriers, warehouses, and SECA teams. The position also supports procedures, reporting, training, and process improvements.
Key Responsibilities:
- Monitor and action outstanding customer return requests
- Execute daily reverse logistics processes and track KPIs
- Coordinate Return Authorization approvals with SECA teams
- Process claims and appeals with SECA Finance
- Create manuals, procedures, reports, and training materials
Requirements:
- Post-secondary education or equivalent work experience
- One to three years of related reverse delivery experience
- High proficiency in SAP/ERP SD and MM modules
- Highly proficient in Excel, Word, and PowerPoint
- Data analysis, reporting, communication, and customer service skills
Apply reverse logistics, SAP/ERP, KPI management, and stakeholder communication skills to support Samsung product returns.
Senior Reverse Logistics Specialist in Mississauga employer: Samsung Electronics
At Samsung, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration in the heart of Vancouver. Our commitment to employee growth is evident through mentorship opportunities and continuous learning initiatives, ensuring that you can thrive in your DevOps career while working with cutting-edge technologies. Enjoy a dynamic work environment that values diversity and encourages creative problem-solving, all while contributing to high-performance systems that impact millions globally.
