At a Glance
- Tasks: Support customer service operations and training for voice and chat functions.
- Company: Join Samsung Electronics Canada, a leader in innovation and technology.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on quality and service excellence.
- Why this job: Make an impact by optimizing performance and enhancing customer experiences.
- Qualifications: Experience in operations and strong analytical skills required.
The predicted salary is between 62100 - 75900 $ per year.
Samsung Electronics Canada is seeking a skilled Operations professional to support CS voice and chat and Estore voice and chat functions, ensuring high service levels and efficient vendor management. The role focuses on monitoring KPIs, forecasting volumes, and coordinating training with CS and Estore teams.
You will collaborate with internal stakeholders to optimize performance, analyze trends, and contribute to cost-saving opportunities while maintaining quality and service standards.
Omni-Channel CS Ops & Training Specialist in Mississauga employer: Samsung Electronics
At Samsung, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration in the heart of Vancouver. Our commitment to employee growth is evident through mentorship opportunities and continuous learning initiatives, ensuring that you can thrive in your DevOps career while working with cutting-edge technologies. Enjoy a dynamic work environment that values diversity and encourages creative problem-solving, all while contributing to high-performance systems that impact millions globally.
