At a Glance
- Tasks: Be the go-to person for customer inquiries and ensure a seamless online shopping experience.
- Company: Join Samsonite, a leading brand in travel gear with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth in a dynamic team.
- Other info: Perfect role for those looking to kickstart their career in e-commerce.
- Why this job: Make a difference in customer satisfaction while working with a passionate team.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 50715 - 61985 $ per year.
Samsonite is seeking a D2C customer service liaison to act as the main contact between an external call center and our internal Ecommerce team in our Canada office in Stratford.
You will research questions, assist with pricing maintenance, product setup and online accuracy, and support orders, payments, fraud monitoring, and reviews.
You will handle inquiries via email, phone, or portal, provide timely resolutions, and collaborate with Ecommerce Ops and Wholesale teams to improve the customer experience.
E-Commerce & Customer Experience Coordinator in Stratford employer: Samsonite
Samsonite offers a dynamic work environment where employees can engage in meaningful roles that directly impact customer experience. The company emphasizes collaboration across teams, providing opportunities for professional growth and development. Employees benefit from a supportive culture that prioritizes customer satisfaction and operational excellence.
