Remote in Canada, this Enterprise Customer Success Manager role centers on IoT solutions, strategic advising, and long-term customer partnerships. At Samsara, you will support top customers after implementation, understanding fleet challenges and customizing the Connected Operations Cloud. You will collaborate with Sales, Support, Sales Engineering, and Product while advising organizations across physical operations. Key Responsibilities:
Compose joint success plans with customer objectives, metrics, and timelines Orchestrate executive business reviews with customer decision-makers Conduct workshops and recommend workflow changes Explain Samsara platform capabilities across industries Mentor Customer Success and Support teams Requirements:
Four-plus years in senior Customer Success, account management, or consulting Experience supporting technical products; enterprise SaaS preferred Strong priority management, emotional intelligence, and problem-solving skills Proven stakeholder communication with executives, leaders, and software users Bachelor's degree and willingness to travel up to 25% Apply customer success, technical product expertise, and strategic communication to improve safety, efficiency, and sustainability through Samsara.
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Enterprise Customer Success Manager in Toronto employer: Samsara
Samsara is an exceptional employer that prioritizes employee growth and development while fostering a collaborative and innovative work culture. As a Remote Customer Success Manager, you will enjoy the flexibility of working from anywhere, alongside a team dedicated to enhancing client operations through cutting-edge IoT solutions. With a focus on mentorship and strategic engagement, Samsara empowers its employees to make a meaningful impact in various industries, ensuring a rewarding and fulfilling career path.
