Account Supervisor in Toronto

ROLE OVERVIEW

As an Account Supervisor, you’ll oversee a portfolio of mid-sized client accounts or multiple brands within a larger partnership, operating in a fast-paced, client-facing environment. You are both a trusted advisor to clients and a day-to-day leader for your team, balancing hands-on delivery with coaching and oversight. You’ll manage relationships, budgets, and cross-functional execution, ensuring every campaign phase delivers measurable value against client goals. You’ll proactively identify opportunities, risks, or efficiencies, bringing clarity and structure to complex, multi-channel programs. With a balance of strategic thinking, sharp communication, and calm problem-solving, you’ll lead integrated teams through shifting priorities with confidence and composure.

CORE RESPONSIBILITIES

• Independently manage a portfolio of projects and workstreams, ensuring delivery across all phases of execution.
• Own timelines, approvals, and cross-functional coordination to keep integrated campaigns on track.
• Lead internal meetings, project schedules, and operational activities across the account lifecycle.
• Anticipate needs and proactively address risks, adapting plans to shifting priorities while maintaining composure.
• Identify and implement process improvements that increase efficiency, delivery quality, and team effectiveness.
• Recommend and select vendors based on project needs, scope, and quality expectations.
• Manage contracts, negotiations, and performance to ensure accountability and high-quality delivery.
• Build and maintain trusted relationships with suppliers, freelancers, and agency partners to strengthen long-term collaboration.
• Provide oversight, direction, and coaching to team members and on-site staff, fostering morale and professional growth.
• Build and manage budgets, including estimates, scopes, and rationales, with accuracy and accountability.
• Monitor costs and variances throughout the project lifecycle, proactively proposing trade-offs or solutions.
• Partner with Finance to reconcile budgets, ensure compliance, and deliver timely financial reporting.
• Manage account financials, including invoicing, billing, and payments, in collaboration with internal teams.
• Provide strategic budget guidance to clients, including scenario planning and cost-justified recommendations.
• Uphold integrity, transparency, and professionalism in all financial practices.

CLIENT GROWTH

• Act as the day-to-day client lead, managing relationships and ensuring consistent delivery of high-quality work.
• Build trusted client partnerships by communicating with clarity, adapting tone and delivery to stakeholder needs.
• Develop a deep understanding of the client’s business, brand, and objectives to proactively support their goals.
• Prepare for and actively contribute to client meetings with insights, recaps, and recommendations.
• Gather and share pre- and post-program learnings to connect results to client KPIs and inform future work.
• Identify and pursue opportunities for organic growth, expanded partnerships, and new business proposals.

EXPERIENCE & SKILLS

• 5-7 years of experience in the marketing industry, including 5+ years in account management or a related client-facing role within a creative, experiential, or integrated agency.
• Proven leader with strong people management skills, including mentoring, coaching, and supporting team morale and professional growth.
• Demonstrated ability to oversee multiple mid-sized accounts or brand portfolios, managing complex campaigns with accuracy, clarity, and accountability.
• Experienced in vendor selection, contract negotiation, and partner management, with a track record of building trusted, long-term relationships.
• Skilled in financial management, including budget building, monitoring variances, reconciling program-level financials, and contributing to team P&L oversight.
• Excellent communicator and confident presenter, able to adapt tone and delivery to clients, teams, and stakeholders while simplifying complexity.
• Strategic thinker with a passion for marketing, brand partnerships, and business growth, able to proactively identify client opportunities and risks.
• Highly organized, adaptable, and calm under pressure, thriving in fast-paced environments with shifting priorities.

PERKS & BENEFITS THAT SET US APART

• Hybrid setup, up to 28 paid days off, winter holiday shutdowns, and dog-friendly office vibes.
• Health, dental, and vision plans, plus Salt Bucks to spend on what matters to you—wellness, RRSPs, or extra time off.
• Dedicated Salt Days, top-tier learning access, and formal leadership development.
• Legendary team trips, seasonal socials, and Salt Swag that reps your squad.
• Referral and new business bonuses, exclusive lifestyle perks, and personalized wellness options.
• DEI programs, active ERGs, and a workplace where every voice counts.

WHAT WE STAND FOR

• We lead with humility, honesty, and heart—always.
• No shortcuts. We choose integrity over ease, every time.
• We roll up our sleeves, chase results, and celebrate the journey.
• We’re solution-seekers, always pushing for smarter ways forward.
• Diversity fuels our thinking. Inclusion drives our impact.

The anticipated annual base salary range for this position is $80,000–$100,000. Individual compensation within this range is determined based on job-related factors such as experience, skills, level of responsibility, internal equity, and business needs.