Customer Success Manager at Salesforce combines Sales Cloud expertise with strategic consulting for high-value Signature Success Plan customers. This office-flexible role requires at least three days onsite weekly. You will serve as a trusted advisor and single point of accountability throughout the Signature lifecycle. The role aligns business value with technical goals while supporting adoption, renewal, and expansion. Salesforce seeks professionals experienced in customer success, SaaS platforms, and relevant industries. Key Responsibilities:
Oversee Signature deliverables and the overall customer experience Align business and technical stakeholders with Signature outcomes Conduct enablement sessions on sales and service processes Track Sales Cloud and Service Cloud adoption metrics Monitor technical health, risks, incidents, and release recommendations Requirements:
Three-plus years of relevant industry or customer success experience Three to four years supporting Sales Cloud and Service Cloud customers Strong consulting, communication, facilitation, and objection-handling skills Understanding of sales, service, and platform automation processes Ability to influence executive stakeholders and translate technical concepts Apply Salesforce customer success, consulting, and Sales Cloud expertise to guide Signature customers toward measurable platform value.
#J-18808-Ljbffr
Salesforce Customer Success Manager in Vancouver employer: Salesforce
Salesforce in Canada is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its employees. With a strong focus on professional development, team members have access to extensive growth opportunities and resources to enhance their skills, particularly in the vibrant GTA region where public sector engagement is thriving. Joining Salesforce means being part of a forward-thinking company that values diversity and empowers its workforce to make a meaningful impact in the community through AI-driven solutions.
