French and English expertise powers customer success for Signature Success Plan customers using Salesforce Sales Cloud and Service Cloud. This office-flexible role requires three in-office days weekly. As an Individual Contributor, the Customer Success Manager serves as a trusted advisor and single customer accountability point. You will align technical concerns, business priorities, platform adoption, and customer value. The work supports financial services organizations pursuing digital transformation, regulatory compliance, and improved outcomes through Salesforce. Key Responsibilities:
Coordinate Signature deliverables throughout the customer lifecycle Align business value and technical goals with customer priorities Conduct enablement sessions for opportunity and case management Drive Sales Cloud and Service Cloud feature adoption Monitor usage, risks, incidents, and platform performance Requirements:
Fluency in French and English Three plus years of relevant industry experience preferred Three to four years supporting Sales and Service Cloud customers Strong consulting, communication, and C-level influence skills Working knowledge of core Sales and Service Cloud features Apply bilingual consulting expertise, Salesforce knowledge, and customer accountability to strengthen adoption, value, and renewal outcomes.
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Bilingual Salesforce Customer Success Manager in Montréal employer: Salesforce Partner Canada
As an Account Executive with our Canadian Public Sector team, you'll join a dynamic and collaborative work culture that values innovation and employee growth. We offer competitive benefits and the opportunity to make a meaningful impact by serving as a trusted advisor to Provincial Ministries and Agencies across Canada. With a focus on professional development and a supportive environment, this role is perfect for those looking to thrive in a fast-paced setting while driving successful outcomes for our customers.
