Elevate customer engagement with Sage as a Bilingual Customer Success Consultant in a hybrid role. Drive satisfaction and loyalty while maximizing the value of Sage solutions.
Sage is seeking a proactive Bilingual Customer Success Consultant to enhance customer relationships essential for retention and loyalty. This hybrid position, requiring three days in the office, supports pre-sales and post-sales activities that directly influence revenue. You will engage with clients and ensure they fully utilize Sage products through structured onboarding and customer success programs.
Key Responsibilities:
- Conduct outbound calls to improve client retention
- Foster trusted advisor relationships with key stakeholders
- Maintain high product knowledge for client recommendations
- Build Customer Success Plans tailored to client goals
- Drive product usage and manage churn risk proactively
Requirements:
- Minimum 2 years in customer success or service
- Strong written and verbal communication skills
- Bilingual in English and French is a plus
- Experience with small to mid-market clients
- Deliver high standards of customer service
Maximize customer satisfaction and retention while utilizing your communication skills to thrive in this vibrant role at Sage.
Bilingual Customer Success Consultant Hybrid in Toronto employer: Sage
Sage is an exceptional employer located in the vibrant city of Toronto, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including professional development programs and mentorship, all while being part of a forward-thinking organization that values governance and structure in its operations. With a commitment to employee well-being and a focus on meaningful initiatives, Sage provides a rewarding environment for those looking to make a significant impact in the RevOps space.
