Join Sage as a Bilingual Customer Success Consultant focusing on customer relationships and retention. Utilize a consultative approach to enhance customer experience through a hybrid model.
This critical hybrid role supports both pre-sales and post-sales activities to drive customer loyalty and satisfaction. You will actively engage customers via outbound calls, facilitating product demonstrations, and onboarding to ensure effective utilization of Sage solutions. Partnering closely with key stakeholders, you will tailor Customer Success Plans and proactively manage churn risk through data-driven insights.
Key Responsibilities:
- Conduct outbound calls to increase customer retention
- Develop trusted advisor relationships with key stakeholders
- Provide tailored recommendations based on product knowledge
- Construct detailed Customer Success Plans for client objectives
- Advocate for customer feedback to improve internal processes
Requirements:
- Minimum 2+ years in customer success and service
- Strong written and verbal communication skills
- Bilingual in English and French preferred
- Experience with mid-market clients desired
- Proven record of delivering on KPIs
Drive customer satisfaction and loyalty through expertise in customer success at Sage.
