At a Glance
- Tasks: Lead a team of tech specialists and enhance customer support for FME Form.
- Company: Join Safe Software, a leader in innovative tech solutions.
- Benefits: Enjoy remote work flexibility, competitive pay, and growth opportunities.
- Other info: Dynamic role with opportunities for training and team expansion.
- Why this job: Make a real difference in customer experience while leading a passionate team.
- Qualifications: Experience in technical support and strong leadership skills required.
The predicted salary is between 82800 - 101200 $ per year.
Safe Software is seeking a Technical Support Team Lead to guide the FME Form support group within the Customer Success team.
You will coach technical specialists, drive knowledge sharing, and advocate for product improvements to enhance the customer experience.
You will collaborate with Product, Sales, and Development to ensure high-quality support, contribute to customer-facing events, and help grow the team through training and hiring.
This role blends leadership with hands-on product support.
#J-18808-Ljbffr
Technical Support Team Lead – Remote in Surrey employer: Safe Software
Safe Software is an exceptional employer that fosters a supportive and inclusive work environment, empowering employees to make meaningful contributions while enjoying flexible working hours and a strong focus on work-life balance. With a commitment to continuous learning and career development, employees benefit from an annual learning budget and various wellness programs, all while being part of a socially responsible team that actively engages in community initiatives. Located in Surrey, BC, Safe Software offers a vibrant workplace culture that values diversity and innovation, making it an ideal place for professionals looking to grow their careers in cloud services.
