Become the Technical Support Team Lead for FME Flow at Safe Software. Ensure consistent, high-quality customer support by leading a motivated and skilled technical team.
In this dynamic role, you will focus on coaching your team to achieve support goals while actively engaging with customers and internal departments. Your leadership will facilitate product knowledge sharing and improve customer service quality across the FME community.
Key Responsibilities:
- Lead and mentor the technical support specialists
- Develop objectives and provide continuous feedback
- Handle escalated customer issues effectively
- Create and enhance knowledge base resources
- Collaborate across teams to boost customer experience
Requirements:
- Bachelor's degree or relevant experience
- 3–5 years in technical support
- 2+ years in a leadership capacity
- Knowledge of support platforms like Jira and Zendesk
- Strong problem-solving and interpersonal skills
Champion customer support excellence with Safe Software while fostering team growth.
FME Flow Support Team Leader Position in Ottawa employer: Safe Software
Safe Software is an exceptional employer that fosters a supportive and inclusive work environment, empowering employees to make meaningful contributions while enjoying flexible working hours and a strong focus on work-life balance. With a commitment to continuous learning and career development, employees benefit from an annual learning budget and various wellness programs, all while being part of a socially responsible team that actively engages in community initiatives. Located in Surrey, BC, Safe Software offers a vibrant workplace culture that values diversity and innovation, making it an ideal place for professionals looking to grow their careers in cloud services.
