At a Glance
- Tasks: Lead hotel onboarding and ensure success for Sadie across Australia using AI tools.
- Company: Join a dynamic team focused on transforming the hospitality industry.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and feedback.
- Why this job: Make a real impact by helping hotels thrive with innovative solutions.
- Qualifications: Experience in customer success or hospitality, strong communication skills, and organizational prowess.
The predicted salary is between 72000 - 88000 $ per year.
Lead hotel onboarding and account success for Sadie across Australia, using organization, communication, and AI tools in daily work. As Customer Success Manager, you will guide Australian hotel partners from signed contract through go-live and ongoing account management. You will coordinate with Product, Engineering, Partnerships, Sales, Support, and Marketing while building processes for future hotels. The work centers on adoption, account health, customer feedback, and measurable value for hotel operators.
Key Responsibilities:
- Run onboarding end to end for new hotel partners
- Train hotel staff and confirm full system adoption
- Monitor account health, calls, bookings, and staff usage
- Analyse feedback and present evidence-based product improvements
- Document playbooks, health checks, and escalation paths
Requirements:
- At least two years in customer success, account management, or hospitality technology
- Hotel front desk or management experience
- Strong organization across multiple onboardings and accounts
- Clear written and verbal communication with non-technical staff
- Daily AI tool use with careful quality checks
- Own Australian hotel relationships for Sadie through onboarding, adoption, account health, feedback, and thoughtful growth decisions.
Customer Success Manager – Australia in Montréal employer: Sadie
At Sadie, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Customer Success Manager in Australia, you'll enjoy comprehensive training, opportunities for professional growth, and the chance to make a meaningful impact on hotel partners across the region. Our commitment to employee well-being is reflected in our supportive environment and the use of cutting-edge AI tools to streamline your daily tasks.
