Senior Business Analyst in Toronto

We are seeking a Senior Business Analyst / Procurement Writer with strong writing, communication, public-sector procurement, and project coordination skills. The successful candidate will be responsible for developing, reviewing, and refining Request for Bid (RFB) documents and procurement strategies, translating complex technical and legal information into clear, user-centred content, and ensuring that procurement activities align with Ontario Public Service (OPS) standards, procurement best practices, accessibility requirements, and fairness principles.

The ideal candidate will have experience in content strategy, inclusive writing, plain-language communication, digital service delivery, stakeholder engagement, procurement documentation, risk management, and facilitating reviews and approvals. This role will support the development of high-quality procurement documents that clearly define business objectives, scope, requirements, deliverables, timelines, and evaluation considerations.

Responsibilities:

• Create content in various formats that provide users with the information they need.
• Design, write, and edit content intended for public consumption, including digital services, mobile applications, and Ontario.ca.
• Document RFB requirements and procurement strategies throughout the service design cycle.
• Make government information easy to understand and use through clear, focused writing.
• Research, plan, write, design, deliver, evaluate, and maintain user-centred web content.
• Follow standards for inclusive, plain-language, user-centred content design.
• Deliver exceptional content and positive online experiences for the people of Ontario.
• Review the initial RFB draft package and support its continued development and writing.
• Incorporate team feedback received on the RFB and make all required updates to RFB documents in a timely manner.
• Ensure that activities follow the client's standard procurement processes while leveraging procurement best practices, tools, methods, and approaches.
• Provide proven frameworks, methodologies, models, and tools.
• Provide knowledge transfer, advice, coaching, and facilitation.
• Prepare documents and associated briefing materials.
• Review RFB documents to ensure quality and appropriate structure.
• Coach and facilitate the development of scope statements, business objectives, and requirements with the project team.
• Ensure deliverables align with recommendations and guidance from the independent Fairness Commissioner.
• Provide advice on potential obstacles to vendor participation.
• Identify issues, risks, and mitigation strategies throughout the procurement process.
• Facilitate team reviews and approvals of draft procurement documents.
• Participate in meetings with senior management as required.
• Develop options and assess implications for potential procurement approaches.
• Assist with contract award activities as required.

Experience:

• Content strategy (RFB), inclusive writing, and user-centred design for high-quality digital experiences.
• Communicating complex information clearly and concisely.
• Government policies, standards, and legislation relating to digital service delivery.
• SEO, journey mapping, user stories, information architecture, content auditing and evaluation.
• Managing multiple projects with impeccable attention to detail.
• Political acuity, collaboration, and relationship management on sensitive projects.
• Working in multidisciplinary teams using Agile product development tools.
• Analysing analytics, feedback, and user research findings to continuously improve services.

Skills Requirements:

• Advanced Writing and Communication Skills – Clear and concise drafting, persuasive writing, technical accuracy, editing and proofreading.
• Technical Procurement Knowledge – Tender process expertise, contractual understanding.
• Project Management and Organizational Skills – Time management, information gathering, deliverable management.
• Interpersonal Skills – Collaboration and stakeholder management.