Change Management Consultant – Senior in Toronto

We are seeking an experienced Senior Change Management Consultant to lead large-scale, enterprise-level change initiatives across multiple ministries. The successful candidate will have strong expertise in developing and implementing change management strategies, creating multi-year change roadmaps, conducting stakeholder impact assessments, facilitating workshops and training sessions, and developing communication plans for diverse audiences, including executive-level stakeholders.

The consultant will support digital transformation initiatives, drive stakeholder engagement, minimize resistance to change, and ensure successful adoption aligned with enterprise IT goals, governance requirements, and organizational priorities.

Must Have

• Demonstrated experience leading large-scale, enterprise-level change initiatives involving multiple ministries.
• Ability to develop and implement change strategies in multi-stakeholder environments aligned with enterprise IT goals.
• Ability to create and execute multi-year change roadmaps for business stakeholders.
• Experience developing communication plans and crafting clear, compelling materials (e.g., presentations, newsletters, and FAQs) for diverse audiences, including executive-level communications.
• Experience conducting workshops, briefings, and training sessions.

Responsibilities

• Provide expertise, consultative advice, guidance, and coaching to support organizational change initiatives.
• Help leaders and teams enhance their capabilities to understand how change impacts people and how to support them through transitions.
• Be an active and visible coach to support leaders, partners, and stakeholders in their roles as change champions.
• Partner and work collaboratively with key roles such as project managers, business analysts, and change consultants.
• Develop and implement change management strategies, plans, and frameworks.
• Lead stakeholder management, including the identification and analysis of key stakeholders.
• Ensure alignment of change management activities with participating stakeholders.
• Articulate the purpose of change to impacted stakeholders.
• Identify potential people-side risks and develop plans to mitigate concerns.
• Design and conduct change readiness assessments and present findings to stakeholders.
• Administer measurement systems to track adoption and proficiency of changes.
• Develop an approach to embed and institutionalize change to sustain benefits achieved.

General Skills

• Experience and knowledge of change management industry standards, best practices, methodologies, and tools.
• Ability to work effectively and engage with a diverse group of stakeholders.
• Strong conflict management, interpersonal, and communication skills.
• Experience with project management fundamentals.
• Excellent active listening skills.
• Strong analytical and decision-making abilities.
• Strong presentation and group facilitation skills.

Desirable Skills

• Experience identifying and assessing change impacts on business processes and technology solutions.
• Experience leading medium- to large-scale transformational change projects.
• Experience developing actionable and targeted change management plans.
• Experience defining and measuring success metrics related to changes.
• Ability to influence others at all levels within the organization.

Experience And Skill Set Requirements

• Change Management Strategy & Execution – 50% Demonstrated ability to develop and implement change management strategies supporting digital transformation.
• Stakeholder Engagement & Communication – 30% Strong facilitation and interpersonal skills.
• Governance, Performance Measures and OPS Context – 20% Experience supporting complex, multi-organizational governance processes.