Administrative Assistant in Edmonton

• Client: Government of Alberta – GOAPRDJP000001047
• We are seeking an experienced

Administrative Assistant – Intermediate to support the Government of Alberta in Edmonton, Alberta.

The ideal candidate will have experience in administrative and clerical support, document proofreading and formatting, accurate data entry, records management, client service, and information processing.

The successful candidate will respond to inquiries, process educational credential assessments and certification requests, maintain accurate client records, provide administrative support, and collaborate with internal teams and external stakeholders to ensure efficient program delivery.

• Role Snapshot
• Job Title: GOAPRDJP000001047 – Administrative Assistant – Intermediate
• Client: Government of Alberta
• Work Location: Sixth Floor, 9920 – 108 Street, Edmonton, Alberta, Canada, T5K 2M4
• Work Arrangement: Onsite
• Estimated Start Date: September 11, 2026
• Estimated End Date: November 30, 2027
• Business Days: 267.00
• Hours per Day: 7.25
• Maximum Extension Term: 12 months
• Must Have
• 3 years of experience proofreading and formatting Word documents in a work setting.
• 3 years of experience in accurate data processing and/or data entry.
• 3 years of relevant experience in a role similar to this position, with experience applicable to the role.
• Nice to Have
• 3 years of demonstrated experience collaborating on cross-functional teams to meet critical, time-sensitive deadlines and communicating with diverse audiences.
• 3 years of experience reviewing and analysing document content.
• 3 years of experience working in a call centre environment, responding to inquiries over the phone or by email and tracking detailed notes on requests in a call-tracking system.
• Description

Perform a variety of administrative and clerical tasks.

Duties of the Administrative Assistant include providing support to managers and employees, assisting with daily office needs, and managing various administrative activities.

Duties will include the following but are not limited to

• Client Service & Communication
• Serve as the primary contact for phone and email inquiries from educators, operators, parents, stakeholders, and the public.
• Provide accurate, timely, and respectful responses; assess urgency, manage high call volumes, respond to repetitive questions from callers, and de-escalate difficult situations.
• Explain certification requirements, policies, procedures, assessment processes, and upgrading options.
• Processing Credential Assessment & Certification
• Assess Canadian and international educational credentials against Alberta Child Care Staff Certification standards.
• Review programs of study and make certification decisions or recommendations in alignment with legislation and policy.
• Manage first-level certification appeals; confirm, revise, or elevate decisions as required.
• Review and process staff qualification exemptions within assigned authority.
• Managing Information Systems & Records
• Accurately enter, maintain, and review client data in CCIS and ECDS.
• Open, update, and manage client files; verify documents for completeness and accuracy.
• Monitor system data quality and identify issues requiring referral or follow-up.
• Administrative & Team Support Expectations
• Provide administrative support, including file management, scanning, data entry, correspondence, and document processing.
• Assist clients and staff with forms, online applications, and document submission.
• Support the training and development of new assessors and administrative staff; assist with reassessments.
• Stakeholder & Program Support Expectations
• Liaise with educational institutions, assessment bodies, and other jurisdictions to verify credentials.
• Maintain relationships with organizations delivering the Level 1 Child Care Orientation Course.
• Contribute to system testing, process improvements, and the development of guides, forms, certificates, and communication materials.
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