Our public sector client is seeking a
Senior Business Analyst (10+ years) to support Enterprise Service Management initiatives using ITSM/ESM processes and ServiceNow This role supports an Enterprise Service Management (ESM) project within a public sector environment. The position focuses on stakeholder needs assessment, business analysis activities, and process evaluation across multiple business lines using ITSM/ESM practices and ServiceNow. The work includes intake, workflow, service catalogue, and case management analysis supporting enterprise service delivery initiatives. Contract, Remote Must Haves
10+ years in
Business Analysis
supporting enterprise initiatives Hands-on experience with
ITSM/ESM
platforms including
ServiceNow , intake, workflow, service catalogue, and case management Stakeholder needs assessment
across multiple business lines including elicitation, workshops, and requirements traceability Options analysis
and cost-benefit input to business case development Nice to Have
Lean process mapping Current-state and future-state process mapping Responsibilities
Conduct stakeholder needs assessments across multiple business lines Facilitate elicitation sessions and workshops Document and maintain requirements traceability Perform options analysis for business initiatives Provide cost-benefit input into business cases Support intake, workflow, service catalogue, and case management analysis within ServiceNow
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Senior Business Analyst (10+ years) to support Enterprise Service Management initiatives using employer: S.i. Systems
Join a forward-thinking company that values innovation and collaboration in the financial services sector. As a Lead Software Engineer, you'll thrive in a remote work environment that promotes a culture of continuous learning and mentorship, offering you the chance to lead AI-driven projects while supporting the growth of junior developers. With a commitment to secure coding practices and Agile methodologies, this role not only enhances your technical skills but also positions you at the forefront of transforming client experiences.
