Senior Salesforce Business Systems Analyst (10+ Years) to document business and technical requirements for Salesforce features and integrations with one of our major banking clients- 42175 Senior Salesforce Business Systems Analyst (10+ Years) to document business and technical requirements for Salesforce features and integrations with one of our major banking clients- 42175
Location Address: Toronto/Hybrid: 2-3 days in-office (Tuesday, Thursday)
Contract Duration: 11/02/2026 to 04/30/2027 (Possibility of extension)
Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week
Story Behind the Need Business group: CBE CRM and Sales
Project: Branch Technology CRM Engineering team is looking for a senior Salesforce BSA
Reason: Business needs on new projects. Backfill for an existing headcount whose contract is expiring at the end of month.
Typical Day in Role:
Collaborate with business and technical stakeholders to gather, analyze, and refine functional and non-functional requirements, ensuring alignment with strategic objectives and technical feasibility.
Lead and support day-to-day project activities, ensuring adherence to the organization’s risk culture, compliance standards, and operational controls.
Translate business needs into clear, actionable specifications and user stories, facilitating effective communication between business units and development teams.
Contribute to the design, development, and delivery of software solutions for Scotiabank's Commercial Customers and internal users, with a focus on scalability, usability, and compliance.
Maintain and enhance the Salesforce platform, ensuring system availability, performance, and resolution of application issues in a timely manner.
Stay current with Salesforce & nCino technologies, awareness of industry best practices, applying relevant updates and innovations to improve platform capabilities.
Foster a collaborative environment that promotes continuous improvement, operational efficiency, and proactive risk management across the team.
Candidate Requirements/Must Have Skills:
10+ years of requirements Gathering & Integration Experience: Proven ability to elicit, analyze, and document business and technical requirements for Salesforce features and integrations, ensuring alignment with business objectives and system capabilities.
Must have considerable experience working within big 5 banks or equivalent
Extensive Salesforce Platform Expertise: Demonstrated in-depth knowledge of Salesforce products including Financial Services Cloud, Service Cloud, and Sales Cloud, with hands-on experience in configuration and user management.
Platform Configuration Skills: Experience in building and configuring out-of-the-box Salesforce functionality, leveraging the platform’s full capabilities to deliver scalable and maintainable solutions.
Hands-on Experience with Financial Services Cloud: Practical experience in configuring user profiles, page layouts, and other components within Financial Services Cloud to support business processes and user needs.
Business Analysis & Planning: Active participation in the planning and analysis of system changes and enhancements, translating business needs into actionable technical specifications and user stories.
Nice-To-Have Skills:
Salesforce Admin Certification is highly preferred.
Education:
Bachelor's degree in a technical field such as computer science, computer engineering or related field preferred
Salesforce Certifications are nice to have
Best VS. Average Candidate: The ideal candidate for this Business Systems Analyst role will demonstrate deep, hands-on expertise across multiple Salesforce platforms, including Financial Services Cloud, integrations, along with over 10 years of experience gathering and translating complex business requirements into scalable, integrated solutions.
Interview Format:
1 round – 30-60mins with Team
2 Round – 30 mins with director in-Person
Structure:
First 30 minutes:
Candidate introduction
Discussion of background and experience
Behavioral and situational questions
Examples from previous roles
Final 30 minutes:
Technical assessment (subject to confirmation)
Disclaimer: AI may be used in evaluating candidates.
This posting is for an existing vacancy.
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Senior Salesforce Business Systems Analyst (10+ Years) to document business and technical requiremen in Toronto employer: S.I. Systems Ltd.
Join a dynamic team in Toronto's vibrant financial services sector, where innovation meets collaboration. As a Senior Go Developer, you'll not only enhance your technical skills but also enjoy a supportive work culture that prioritizes mentorship and professional growth. With a hybrid work model and a focus on best practices, this role offers a unique opportunity to lead impactful projects while contributing to the evolution of payment applications.
