Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking
Our financial services client is seeking a
Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking Join a large-scale digital transformation initiative focused on improving customer onboarding, acquisition, engagement, and loyalty experiences within a regulated financial services environment. This role leads complex cross-functional programs spanning Product, Technology, Digital, Operations, Risk, and Customer Experience teams while supporting customer-focused transformation across digital channels. The position offers visibility across enterprise stakeholders and ownership of strategic initiatives tied to customer growth and digital experience modernization. Contract, Toronto, Hybrid Must Haves
10+ years in Technical Program Management, Program Management, Project Management, or Transformation Delivery Delivery of complex
digital transformation
initiatives across business and technology teams Experience managing
cross-functional stakeholders , executive communications, governance, risks, issues, and dependencies Experience within
banking , fintech, insurance, telecommunications, retail, or other customer-focused industries Strong understanding of
Agile , Waterfall, and hybrid delivery methodologies Nice to Have
Customer onboarding initiatives Digital account opening programs Customer acquisition, loyalty, and retention programs Customer journey transformation and digital channel modernization PMP, Agile, Scrum, or related certifications Responsibilities
Lead end-to-end delivery of onboarding, acquisition, engagement, and loyalty transformation initiatives Develop and maintain integrated program plans, timelines, milestones, risks, dependencies, and deliverables Coordinate activities across Product, Engineering, Operations, Risk, Compliance, Marketing, Digital, and Customer Experience teams Support initiatives focused on improving digital onboarding journeys and customer acquisition experiences Facilitate stakeholder reviews, governance meetings, working sessions, and executive updates Identify and manage program risks, issues, assumptions, and dependencies Support roadmap planning and transformation activities related to customer growth and experience
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Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation ini in Toronto employer: S.I. Systems Ltd.
Join a dynamic team in Toronto's vibrant financial services sector, where innovation meets collaboration. As a Senior Go Developer, you'll not only enhance your technical skills but also enjoy a supportive work culture that prioritizes mentorship and professional growth. With a hybrid work model and a focus on best practices, this role offers a unique opportunity to lead impactful projects while contributing to the evolution of payment applications.
