Apply bilingual French and English troubleshooting skills as a Help Desk Analyst in Montreal, working primarily remotely with limited event attendance.
This Help Desk Analyst supports Advisors, Assistants, and Multi-Advisor Corporations with everyday IT problems. You will handle phone-based technical support, apply customer support processes, and explain solutions clearly. Training and support are provided while you build knowledge of systems and solutions.
Key Responsibilities:
- Answer calls from the Advisor community
- Listen carefully and identify callers' IT problems
- Use troubleshooting, knowledgebase resources, and experience
- Explain solutions and next steps clearly
- Record call notes and share knowledgebase improvements
Requirements:
- Minimum two years in call centre or technical support
- Fluency in spoken and written French and English
- Strong de-escalation, communication, and customer service skills
- Strong troubleshooting and problem-solving abilities
- High school education required
Bring calm de-escalation, bilingual communication, and technical troubleshooting to Help Desk Analyst support in Montreal.
Bilingual French English Help Desk Analyst in Moncton employer: S.I. Systems Ltd.
Join a dynamic team in Toronto's vibrant financial services sector, where innovation meets collaboration. As a Senior Go Developer, you'll not only enhance your technical skills but also enjoy a supportive work culture that prioritizes mentorship and professional growth. With a hybrid work model and a focus on best practices, this role offers a unique opportunity to lead impactful projects while contributing to the evolution of payment applications.
