At a Glance
- Tasks: Oversee digital menu accuracy and enhance guest experience across Tim Hortons' platforms.
- Company: Join the iconic Tim Hortons team in Toronto, a leader in the coffee and fast-food industry.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for career advancement.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Make a real difference in how guests interact with our digital ordering systems.
- Qualifications: Experience in digital menu management and strong analytical skills required.
The predicted salary is between 121500 - 148500 $ per year.
Digital menu governance and guest experience define this Toronto-based Manager role at Tim Hortons, supporting App, Kiosk, and Delivery channels. As Manager, Digital Menu Governance & Experience, you will govern accurate, dependable menus across Tim Hortons digital ordering channels. The role coordinates with Product, Marketing, Category, Operations, and Technology teams. You will establish standards, manage menu data, and improve discoverability, customization, and channel consistency.
Key Responsibilities:
- Develop standardized menu configuration playbooks for digital ordering channels
- Maintain source of truth for products and menu changes
- Audit menu parity across App, Kiosk, and Delivery
- Coordinate updates supporting the new POS rollout
- Document, validate, and monitor digital menu changes
Requirements:
- Experience in digital menu management or digital commerce
- Experience with apps, kiosks, and delivery platforms
- Understanding of catalogs, modifiers, POS, and digital ordering
- Ability to translate needs into standards and processes
- Strong analytical, organizational, communication, and collaboration skills
Support Tim Hortons digital ordering accuracy through menu governance, channel audits, product categorization, and focused customization opportunities.
Digital Menu Governance Manager in Toronto employer: Ruby Brut Inelek (Pty) Ltd
Restaurant Brands International Inc. (RBI) is an exceptional employer that fosters a dynamic work culture in Ontario, where innovation and collaboration thrive. Employees benefit from comprehensive growth opportunities, including access to cutting-edge AI tools and the Microsoft Power Platform, enabling them to make a meaningful impact on the GBS Excellence Program. With a commitment to excellence and a supportive environment, RBI stands out as a rewarding place to advance your career in service management and automation.
Contact Details:
Ruby Brut Inelek (Pty) Ltd Recruitment Team
