Support IBM TRIRIGA applications through bilingual help desk expertise and functional testing for the ECIS project team. Work in English and French.
As a Senior Application Support Specialist, you will support Education Capital Information System end users and the ECIS TRIRIGA team. The work combines help desk operations, testing, documentation, stakeholder communication, and change management. You will contribute to defect fixes, change requests, and application subject matter expertise.
Key Responsibilities:
- Support ECIS end users through email, tickets, and phone calls
- Manage and report Help Desk tickets
- Escalate tier two and tier three support issues
- Conduct quality assurance and regression testing
- Build core help desk knowledge base content
Requirements:
- Experience with IBM TRIRIGA or related IWMS systems
- Experience providing help desk support for IT applications
- Functional testing experience, including defect retesting
- Working proficiency in French, including reading, writing, and oral interaction
- Experience with Software Development Life Cycle processes
Bring TRIRIGA support, bilingual communication, and functional testing experience to the ECIS application support team.
Senior TRIRIGA Application Support Specialist in Toronto employer: Rubicon Path
As a Systems Testing/QA Specialist at our Toronto location, you will thrive in a collaborative and innovative work culture that prioritizes quality and continuous improvement. We offer competitive benefits, opportunities for professional growth, and a commitment to work-life balance, ensuring that you can excel in your role while contributing to meaningful projects that impact the community. Join us to be part of a dynamic team dedicated to delivering high-quality solutions in a supportive environment.
