At a Glance
- Tasks: Provide bilingual support and manage Help Desk tickets for the ECIS project.
- Company: Join a dynamic team focused on enhancing education through technology.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on independent problem-solving.
- Why this job: Make a difference in education while using your bilingual skills in a tech-driven role.
- Qualifications: Strong English and French communication skills with application support experience.
The predicted salary is between 49500 - 60500 $ per year.
Use English and French to support ECIS end users, manage Help Desk tickets, and coordinate application issue escalation across project teams. Collaborate independently. This Senior Application Support Specialist supports the Education Capital Information System project under senior technical and project management direction. You will communicate with business users and IT teams while handling tickets, testing defect fixes, maintaining documentation, and supporting change requests. The work requires practical application support experience and professional client communication.
Key Responsibilities:
- Provide bilingual support through email, tickets, and phone calls
- Report Help Desk activity and follow up on escalations
- Walk business teams through defects and change requests
- Maintain project documentation with internal stakeholders
- Apply configuration and change management policies
Requirements:
- Strong written and verbal communication skills in English
- Working French proficiency in reading, writing, and oral interaction
- Experience communicating with IT teams and business users
- Experience creating documentation and managing service tickets
- Ability to work independently across integrated project teams
- Apply bilingual application support, stakeholder communication, and ticket management skills within the ECIS project environment.
Senior Bilingual Application Support Analyst in Toronto employer: Rubicon Path
As a Systems Testing/QA Specialist at our Toronto location, you will thrive in a collaborative and innovative work culture that prioritizes quality and continuous improvement. We offer competitive benefits, opportunities for professional growth, and a commitment to work-life balance, ensuring that you can excel in your role while contributing to meaningful projects that impact the community. Join us to be part of a dynamic team dedicated to delivering high-quality solutions in a supportive environment.
