UX Designer in Toronto

Create effective, user-friendly and visually appealing interfaces. Design the overall functionality of the product to ensure a great user experience, iterating upon it in accordance with user testing. Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required. Take a user-centered design approach and rapidly test and iterate the designs. Conceive and conduct user research, interviews, and surveys, translating them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.

General Skills

• Relevant experience creating GUI designs based on user interaction and performance.
• Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications.
• Proficiency with design and prototyping tools.
• Thorough understanding of the limitations and appropriate use of web development technologies.
• Experience in designing online programs with emphasis on the emotional aspects of human experience.
• Experience conceiving and conducting user research, interviews, and surveys, translating them into sitemaps, user flows, user journey maps, wireframes, mockups, and prototypes that lead to intuitive user experiences.
• Experience designing the overall functionality of the product and iterating upon it in accordance with user testing.
• Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups, and prototypes optimized for a wide range of devices and interfaces.
• Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products.
• Experience identifying design problems and devising elegant solutions.
• A team player with a track record for meeting deadlines, managing competing priorities, and client relationship management experience.
• Knowledge of network security and network protocols.

User Experience / Product Design (40%)

• Facilitating user experience design research through methods such as user interviews, diary studies, usability testing, tracking usability metrics, A/B testing, card sorting, etc.
• Synthesize research findings into insightful and concise user research documents, such as user journey maps, personas, service blueprints, and affinity maps.
• Design thinking workshops and activities to lead project teams in ideating on solutions to complex product and service design-related problems.
• Knowledge about service design methods to provide high-level documentation of both front-end user experiences and back-end infrastructure and service processes.
• Lead design ideation and deliver design deliverables such as service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.
• Deliver functional, accessible, usable, and aesthetically pleasing user interfaces.
• Collaborate with Business, Product, and Development teams by facilitating product and service design vision and concept.
• Practice ego-free design: be open to giving and receiving feedback, collaborating with and supporting other designers.
• Utilize pragmatic, thoughtful design approaches; think critically about what value design activities are bringing to a project.

Communications & Content (10%)

• Experience designing content to meet user needs and simplify complex, technical language and processes.
• Ability to discern the right information in the right format for users.
• Robust experience in writing, editing, and publishing digital content.
• Strong communication skills to prepare documentation, including reports, reviews, and assessments.
• Ability to present ideas and suggestions clearly and effectively in a user-friendly manner.
• Ability to communicate designs and development in a clear and understandable manner.
• Ability to communicate with technical experts and business subject matter experts to elicit key information relevant to user experience and service design.
• High emotional intelligence skills, with the ability to discern between various stakeholders' interests and find reasonable compromises.
• Strong mentoring and coaching abilities; ability to convey design concepts and methods to team members and stakeholders outside of design professions.

Agile Product Development (25%)

• Experience working in an agile, sprint-based development environment.
• Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live).
• Experience collaborating and sharing design tasks with multiple designers on complex product deliveries.
• Ability to conceptualize design tasks as part of a greater product development team.

Experience (25%)

• Experience with medium-to-large sized product development/service design projects.
• Experience dealing with designing services and products that involve large organizational complexity.
• Experience leading strategy and execution on product/service discovery.
• Experience with Figma user interface design software.
• Experience designing interfaces with a design system.

Must Have:

• Facilitating user experience design research through various methods.
• Lead design ideation and deliver design deliverables such as service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.
• Deliver functional, accessible, usable, and aesthetically pleasing user interfaces.
• Collaborate with Business, Product, and Development teams by facilitating product and service design vision and concept.
• Experience designing content to meet user needs and simplify complex, technical language and processes.