At a Glance
- Tasks: Provide expert support for HRIS clients and ensure accurate payroll processing.
- Company: Join a leading healthcare organization dedicated to improving employee experiences.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real difference in healthcare by supporting 31,000 employees with your expertise.
- Qualifications: 2+ years in healthcare, payroll certification, and strong customer service skills.
The predicted salary is between 62100 - 75900 $ per year.
Responsibilities:
- Provide daily ongoing Tier 2 subject matter expertise to 177 HRIS clients, providing payroll guidance with the Quadrant Workforce application, HR, Payroll, Scheduling, Leave Management and QSS modules for accurate and timely payroll to 31,000 healthcare employees through the Footprint ticketing system or other mechanism.
- Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
- Liaise between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts, CRA, CPA for payroll related legislative changes as required.
- Identify application defects and assist in complex troubleshooting and root cause analysis.
- Follow all established Service Management processes and identify opportunities for improvement.
Skills Experience and Skill Set Requirements:
- Public Sector Experience: 2+ years of experience working in the healthcare industry.
- Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health.
Technical Skills Knowledge and Skills/Experience:
- Logibec MMS (Materials Management System).
- BSSI HFM (Health Financial Management).
- Logibec Quadrant Workforce.
- Payroll Certification.
Service Management Skills:
- Knowledge of Service Management Processes with 5+ years experience in supporting remote clients.
- Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets.
- Experience with Footprints Ticketing Application.
Management and Communication Skills:
- Proven track record for building strong working relationships.
- Strong interpersonal, and verbal and written communication skills.
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively.
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to apply strong listening skills to facilitate issue resolution.
- A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines.
MUST HAVES:
- Payroll Certification.
- Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets.
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively.
Specialized IT Consultant in Toronto employer: Rubicon Path
As a Systems Testing/QA Specialist at our Toronto location, you will thrive in a collaborative and innovative work culture that prioritizes quality and continuous improvement. We offer competitive benefits, opportunities for professional growth, and a commitment to work-life balance, ensuring that you can excel in your role while contributing to meaningful projects that impact the community. Join us to be part of a dynamic team dedicated to delivering high-quality solutions in a supportive environment.
We think you need these skills to ace Specialized IT Consultant in Toronto
Communication Skills
Problem-Solving Skills
Organizational Skills
Time Management
Flexibility
Compassion
Adaptability
