At a Glance
- Tasks: Provide expert support for HRIS clients and ensure accurate payroll for healthcare employees.
- Company: Join a dynamic team in the healthcare sector with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Flexible, collaborative environment with potential for career advancement.
- Why this job: Make a real difference in healthcare by supporting payroll systems and improving client experiences.
- Qualifications: 2+ years in healthcare, payroll certification, and strong communication skills.
The predicted salary is between 64350 - 78650 $ per year.
About the job
This position is currently listed as "Hybrid" and consultants will be required to work onsite at the work location 3 days a week and 2 days from home. The details of this arrangement will be confirmed with the Hiring Manager.
Extension/Amendment Attestation: The Statement of Work (SOW) shall expire on April 4, 2025. Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond maximum contract value. Such extension(s) will be allowable only if the Master Service Agreement is extended beyond April 5, 2024 and be upon the same terms, conditions and covenants contained in the SOW.
Responsibilities
- Provide daily ongoing Tier 2 subject matter expertise to HRIS clients, providing payroll guidance with the Quadrant Workforce application, HR, Payroll, Scheduling, Leave Management and QSS modules for accurate and timely payroll to 31,000 healthcare employees through the Footprint ticketing system or other mechanism.
- Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
- Liaise between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts, CRA, CPA for payroll related legislative changes as required.
- Identify application defects and assist in complex trouble shooting and root cause analysis.
- Follow all established Service Management process and identify opportunities for improvement.
Skills Experience and Skill Set Requirements
- Public Sector Experience: 2+ years of experience working in the healthcare industry.
- Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health.
- Logibec Quadrant Workforce Payroll Certification.
- Knowledge of Service Management Processes with 5+ years experience in supporting remote clients.
- Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets.
- Experience with Footprints Ticketing Application.
- Proven track record for building strong working relationships.
- Strong interpersonal, and verbal and written communication skills.
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively.
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to apply strong listening skills to facilitate issue resolution.
- A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines.
MUST HAVES
- Payroll Certification.
- Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets.
Nice to Have
- CCIM - Community Care Information Management (HRIS).
Specialized IT Consultant in Toronto employer: Rubicon Path
As a Systems Testing/QA Specialist at our Toronto location, you will thrive in a collaborative and innovative work culture that prioritizes quality and continuous improvement. We offer competitive benefits, opportunities for professional growth, and a commitment to work-life balance, ensuring that you can excel in your role while contributing to meaningful projects that impact the community. Join us to be part of a dynamic team dedicated to delivering high-quality solutions in a supportive environment.
