At a Glance
- Tasks: Provide expert IT support and troubleshoot healthcare systems for clients.
- Company: Join a leading healthcare IT firm focused on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on client satisfaction.
- Why this job: Make a difference in healthcare by solving real-world tech challenges.
- Qualifications: 2+ years in healthcare IT and strong problem-solving skills.
The predicted salary is between 62100 - 75900 $ per year.
About the job
Responsibilities
- Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism.
- Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
- Liaison between users and other team members including Database Administrators (DBAs), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts.
- Identify application defects and assist in complex troubleshooting and root cause analysis.
- Follow all established Service Management processes and identify opportunities for improvement.
Qualifications
- 2+ years of experience working in the healthcare industry.
- Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information.
- Logibec MMS (Materials Management System) and BSSI HFM (Health Financial Management) knowledge.
- Knowledge of Service Management Processes with 5+ years experience in supporting remote clients.
- Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets.
- Experience with Footprints Ticketing Application.
- Proven track record for building strong working relationships.
- Strong interpersonal, verbal and written communication skills.
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively.
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to apply strong listening skills to facilitate issue resolution.
- A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines.
- Microsoft Great Plains 2016, 2018 experience.
Nice to Have
- CCIM - Community Care Information Management (HRIS and MIS) experience.
Specialized IT Consultant in Toronto employer: Rubicon Path
As a Systems Testing/QA Specialist at our Toronto location, you will thrive in a collaborative and innovative work culture that prioritizes quality and continuous improvement. We offer competitive benefits, opportunities for professional growth, and a commitment to work-life balance, ensuring that you can excel in your role while contributing to meaningful projects that impact the community. Join us to be part of a dynamic team dedicated to delivering high-quality solutions in a supportive environment.
We think you need these skills to ace Specialized IT Consultant in Toronto
Problem-Solving Skills
Communication Skills
Adaptability
Flexibility
Organizational Skills
Compassion
Time Management
