Senior Solutions Designer – CRM

Experience and Skill Set Requirements

Skills and Knowledge:

• Able to quickly integrate new concepts and easily understand business needs.
• Evaluating which Salesforce components and other technology products and frameworks to be used.
• Experience with building Salesforce Field Service solutions based on user stories and low level designs.
• Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code.
• Strong experience delivering products in Agile/Scrum mode.
• Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce Service cloud, community, available tools available within AppExchange and Salesforce Platform.
• Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC).
• Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services.
• Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
• Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On.
• Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT.
• Experience with deployment tools such as GitLab, Jenkins, etc.
• Experience with Government of Ontario Information and Technology Standards.
• 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when Salesforce configuration options are desirable over custom code.
• Certified Salesforce Platform Developer I or equivalent experience.
• Salesforce Certified Experience Cloud Consultant.

Criteria

• Criteria 1: Salesforce Experience (Field Services)
  • 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce.
  • Salesforce Certified Platform Developer I.
  • Salesforce Certified Experience Cloud Consultant.
• Criteria 2: Design, Analysis, Development and Configuration
  • Demonstrated experience supporting, developing, maintaining, and configurating Salesforce Field Service solutions.
  • Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments.
  • Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms.
  • Demonstrated experience designing and supporting the development of prototypes and proof of concepts.
  • Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents.
  • Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments.
  • Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities.
  • Experience conducting diagnostics and determining methods to help incident management.
  • Experience implementing AODA compliant solutions.
• Criteria 3: Communication, Consultation and Collaboration Skills
  • Excellent analytical, problem solving and decision-making skills.
  • Excellent communication skills, both written and verbal.
  • Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with mitigations.
  • Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change requests are complete.
  • Experience documenting processes and technical designs and updating build books.
  • Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process.
  • Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy.
• Criteria 4: Agile Experience
  • Experience with Agile scrum methodologies.
  • Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps.
  • Thorough understanding of SDLC, specifically DEV processes in agile development environments.
• Criteria 5: Public Sector Experience
  • Previous experience working in Government or Public Sector organizations.

Knowledge Transfer

• Knowledge to be Transferred: On going process and at the end of the contract.
• Knowledge to be Transferred to: Project Manager/ Team members/ JTS FTE Staff.
• Details of Transfer: Knowledge transfer is expected to occur through the duration of the assignment through regular meetings, touchpoints, and working sessions with JTS staff. Assign tasks to FTEs to provide hands on experience and learning opportunities, provide guidance/training to FTE staff. All design, development and artefacts, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided.

NOTE: This position is currently listed as "Onsite"; however, the Assignment under this request will provisionally be Hybrid, working 7.25 hours per calendar day, sometime between 8:00-5:00 PM (excluding lunch breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment you will be under the discretion of the Hiring Managers requirements for the Project you are assigned to.