Systems Administrator/Operations Support Specialist in Guelph

The Operations Control Centre (OCC) team is responsible for monitoring OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage, and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier 2/3 or vendors as needed. These services include critical, essential, time-sensitive public-facing applications, websites, systems, and subsystems hosted in OPS Guelph, Kingston, and regional data centres.

OCC Team is also responsible for providing onsite support in the Main Computer Room, Justice, and PKI cages as requested by Tier 2/3 SMEs working remotely for physical interventions to devices hosted in the data centres on a regular basis or while working on high-priority incidents impacting OPS services. OCC provides access to data centres to vendor support staff responding to hardware repair calls and escorts them during their visits and coordinates related parts deliveries. OCC also provides Smart Hands service for physical interventions to Co-Lo clients for their devices hosted in OPS data centres as directed by their SMEs working remotely and provides escorts to their vendors.

We require a FFS to support the above-mentioned responsibilities professionally and in a timely manner, using state-of-the-art tools to minimize impact on the public and meet our SLAs with Co-Lo clients.

Deliverable: Systems Deployment, Operations and Management.

Responsibilities:

• End-to-end monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage, and network devices 24/7/365 to ensure availability as per defined SLAs.
• Responding to high-priority requests and incidents.
• Participate in system recovery and service restoration efforts and meetings.
• Provide operational system updates/upgrades, apply patches, and address issues involved during these tasks.
• Initiating established recovery and/or escalation procedures.
• Implementing change requests for mainframe, midrange, and network platforms.
• Ensuring service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
• Participating in developing and delivering related training communications and procedural documentation.
• Participates in departmental initiatives such as Shift left and Agile monitoring.
• Participate in yearly Systrust Audit.
• Participates in semi-annual disaster recovery exercises.

Skills Experience and Skill Set Requirements:

• Experience supporting large ZOS mainframe systems - 25%: 5-8+ years of demonstrated experience supporting large zOs mainframe systems.
• Knowledge with Unix and Wintel servers and Network Peripherals - 25%: 5-8+ years of demonstrated knowledge of server OS hardware components and end-to-end system management.
• Incident and Change management - 5%: Demonstrated ability for strong documentation and writing skills.
• Knowledge of System and Application Monitoring Tools - 5%: Demonstrated knowledge of infrastructure monitoring and performance tools.
• Knowledge of Service Management Tools such as eSMT, CIT, Remedy, and ITIL - 5%: Demonstrated knowledge of Service Management Tools.
• Knowledge of Communications, Collaborations, and analytics tools - 5%: Demonstrated knowledge of OS365 Suite of products and Power BI.

Closing Time/Date: 2024-10-28, 4:00 p.m. EST

Max submission: One (1) 5 days onsite at the Guelph location (1000 Southgate Drive)

Must Haves:

• 5-8+ years of demonstrated experience supporting large zOs mainframe systems.
• Service Management Tools such as eSMT, CIT, Remedy, and ITIL.