Chef de projet SMQ – Gestion des exceptions / SMQ Project Leader - Exception Management in Longueuil

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

Why join our team? You will have the opportunity to make a direct impact on quality and business performance by contributing to the development, maintenance, and support of key quality management programs and systems, including CORE, Supplier Gold, ProCert, PPAP, DQCR, and DRS. You will collaborate with SQARs, QS/QEs, MAs, Account Specialists, Material Planners, Value Stream Managers, Business Unit Managers, suppliers, customers, and partners to advance quality assurance initiatives and drive improvements in quality, cost, and efficiency.

The position is based at our Longueuil location, from Monday to Friday, with flexible hours and exclusively on-site.

What will your day-to-day look like?

• Coordinate and manage supplier ASQR Form 3 requests from receipt to resolution, ensuring proper logging, tracking, and effective communication.
• Analyze requests to determine whether a waiver or clarification is required and coordinate their resolution with the appropriate technical experts and internal stakeholders.
• Manage and maintain the waiver database, including expiration dates, purchase order clauses, and deadline-related communications.
• Generate and maintain tracking reports and data extracts to monitor request volumes, types, and trends, as well as resolutions, approvers, processing times, suppliers, departments, and commodity categories.
• Monitor and analyze ASQR Form 3 KPIs and trends to identify opportunities for continuous improvement, operational efficiency, and the reduction of supplier lead times.
• Maintain assigned Supplier Quality documentation (SQOPs, PPPs, work instructions, forms, etc.) to ensure compliance with regulatory requirements and industry standards.
• Coordinate the communication and rollout of revised requirements and procedural changes to internal and external stakeholders to ensure understanding and alignment.
• Develop and deliver ASQR Form 3 training to suppliers and internal staff—including new hires and students—as needed.

What do you need to be successful?

• Knowledge of quality systems and compliance – understanding of supplier quality principles.
• Excellent oral and written communication skills in French and English.
• Solid knowledge of IT systems supporting Quality (SAP, PLM, etc.).
• Analytical mindset and professional judgment – ability to analyze requests, identify key issues, and determine appropriate next steps, with expert support as needed.
• Coordination, organization, and priority management – ability to manage multiple requests, deadlines, and stakeholders while ensuring rigorous follow-up.
• Communication and collaboration – ability to communicate clearly with suppliers and internal stakeholders and to foster collaboration among various parties involved.

This position is part of a French-speaking work environment; it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

Preferred Qualifications

• Interest in developing knowledge of processes and applicable requirements.
• Ability to influence and mobilize stakeholders without direct hierarchical authority.
• Change management skills and the ability to guide the organization through the implementation of new ways of working.

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks and obtaining the required clearances. Failure to do so will result in the withdrawal of the employment offer.