Solution Engineer (Pre-Sales) – Canada in Toronto

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword—it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Our Sales Organization is made up of various business segments that sell across multiple verticals, including Financial Services, Healthcare & Life Sciences, Manufacturing, Retail & Consumer Goods, Communications Media & Technology, Consumer Business Services, Public Sector, Professional Services, Slack, Mulesoft, Tableau, Specialization Cloud, Enterprise Corporate Sales, and .ORG (Non Profit & Education).

The SE team is organized into several smaller teams based on the products they are selling or the industry/vertical they are selling into. The Solution Engineer role typically aligns with the Commercial or SMB market segment. We are regularly looking for Solution Engineers within these segments on both product & industry teams.

Responsibilities

• A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts.
• This role focuses on partnering with clients and collaborating with internal team members to drive consensus on multi‑product technology solutions across the various Salesforce product lines.
• Solutions Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as product demonstrations.
• Assume the role of trusted advisor for driving innovative solutions forward while also improving business performance.
• Business Problem Solving: Define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps.
• Innovation Management: Communicate and evaluate solution options, and drive consensus among key collaborators.
• Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with The Salesforce Solutions.
• Assist the customer, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions for the customer.
• Discover the customer's business needs, and position the best Salesforce solution to achieve those business objectives.
• Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas.
• Convey a deep understanding of the customer's architecture as it pertains to Salesforce's solutions.
• Orchestrate and lead cross‑functional solutions guides, and align them to the opportunity strategy.
• Develop and deliver the story of the customer experience aided by Salesforce technologies.
• Participate in all appropriate product, sales, and procedural training and certifications.
• Ability to travel based on territory alignment and region.

Required Qualifications

• B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience required.
• Knowledge of related applications, relational database and web technology.
• Solid oral, written, presentation, collaboration and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied political environments.
• Minimum of 2 years of professional experience.

Preferred Qualifications

• Salesforce Certifications.
• Previous experience as a solution/sales engineer for a CRM company or similar technology.
• Basic programming experience in HTML and other web based technologies.

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.