Director, Intelligent Enterprise Transformation Leader in Toronto

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally.

RSM Consulting is seeking a Director to serve as Business Transformation Lead on large, integrated Intelligent Finance transformations. Our Intelligent Finance portfolio helps clients build the intelligent foundation and activate AI for Finance at scale — spanning ERP Modernization, Finance Operating Model Transformations, Finance Data & Analytics Modernization and AI Readiness, AI Enablement & Agentic Automation for the Office of Finance as well as Finance Service Delivery Transformations.

This is the pivotal business-side leadership role on the transformation. You own how the client operates differently once the platform is live. You are not the program manager and you are not the solution architect — you are the leader accountable for the future-state operating model, the end-to-end processes, the human experience of the change, and the executive confidence that the business, not just the technology, actually changed. Your success is measured by a single question: did the business change successfully?

You will be dedicated to one major transformation at a time, working as a peer alongside the Executive Transformation Partner, the Transformation Director, and the Platform & Delivery Lead.

Responsibilities

• Operating Model and Process Ownership
  • Own the design and operationalization of the future-state operating model for the Finance and Operations functions.
  • Lead end-to-end business capability and process design across core cycles affected by ERP, Finance point solutions, cloud, data, and AI enablement work.
  • Define the organization, role, skill, decision-rights, and control implications of a modern core and an agentic operating environment.
  • Establish how data ownership, stewardship, and definitional consistency are carried by the business after the build team leaves.
  • Maintain traceability from the client’s business case through operating-model changes, process changes, backlog priorities, adoption outcomes, and value delivered.
• Human-Centered Design
  • Own Human-Centered Design as a funded, staffed, and measured workstream from mobilization.
  • Start from user jobs-to-be-done for Finance, rather than screens; ensure personas and journey maps for finance, operations, and service users drive requirements before build.
  • Prototype and test with real users ahead of build.
  • Ensure HCD findings materially shape scope.
• Organizational Change Management and Adoption
  • Own OCM as a funded, measured workstream.
  • Baseline adoption targets and tie them explicitly to benefits realization.
  • Lead the business through the behavioral shift that modernization demands.
• Backlog, Value Mapping and Delivery Cadence
  • Lead weekly backlog refinement and own product backlog integrity and value mapping.
  • Participate in each sprint’s feature review and system demonstration.
  • Ensure outcome milestones are tracked alongside technical and delivery milestones.
• Transformation Leadership and Client Confidence
  • Serve as the bridge between technical delivery and executive confidence.
  • Escalate early, with a recommended action rather than a status.
  • Plan for complexity.
• Practice and People Leadership
  • Contribute to the growth of RSM’s Total Consulting transformation capability.
  • Mentor, coach, and develop managers and senior associates.
  • Support pursuits, proposals, and thought leadership.

Basic Qualifications

• Bachelor’s degree.
• 10+ years of consulting or advisory experience.
• Demonstrated ownership of the Finance future-state operating model.
• Experience operating in a fixed Agile or scaled-Agile cadence.
• Strong executive presence.
• Practical understanding of modern ERP, cloud, data, and AI platform capability.
• Commitment to responsible AI use.
• Willingness and ability to travel as needed.

Preferred Qualifications

• CPA and/or Masters in Business Administration.
• Experience on transformations where an implementation was deliberately converted into a program.
• Experience designing operating models for finance, supply chain, or shared-services functions.
• Change certification such as Prosci/ADKAR.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex; gender; sexual orientation; national origin; age; physical or mental disability; citizenship; political affiliation; medical condition; domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.