At a Glance
- Tasks: Monitor and support production applications across multiple platforms in a dynamic environment.
- Company: Join RBC, a leading bank committed to innovation and collaboration.
- Benefits: Enjoy competitive pay, bonuses, flexible benefits, and opportunities for growth.
- Other info: Flexible work environment with opportunities for career advancement.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive team.
- Qualifications: IT background with strong communication and organizational skills required.
The predicted salary is between 67500 - 82500 $ per year.
As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in the Ontario Computer Centre on a 7x24x365 basis using Zeke scheduler. These applications can reside in any one or multiple number of IBM z/OS environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets). You will be actively involved in handling production problem situations and applying changes to the z/OS application environment.
What will you do?
- Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE, MVS/ISPF for all processing environments.
- Ensure problems are quickly identified through review of Zeke monitoring, inbound calls, emails or tickets while providing the highest possible level of production support and service to clients.
- Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner.
- Review all errors with management and recommend permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.
- Implement changes to various applications and verify their accuracy and success.
- Ensure that services are available as per client expectations and as per Service Level Agreement.
- Utilize ZEKE, ZEBB, MVS, ISPF, IMS, DB2, VSM, OMS, OnDemand, CICS, Service Now, and Connect:Direct daily.
What do you need to succeed?
Must have:
- Undergraduate degree with IT background coupled with change management experience in complex programs with high frequency of requests and multiple priorities.
- Demonstrated ability in written and oral communication skills along with strong presentation skills.
- Strong organizational and time management capabilities.
- Ability to work in a 7x24x365 hybrid environment.
- Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
Nice-to-have:
- Programming/coding experience: Angular, React/Vue.js, VBA (macros), C#, Node.js, Active Directory, Elastic Search, Windows Servers etc.
- Experience with Job Control Language (JCL) environments and mainframe computing.
- Postsecondary degree with a major in Computer Science, Engineering, or Technology.
- Experience working rotating shifts in a hybrid work environment.
What's in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work.
- Access to a variety of job opportunities across business.
Job Skills: Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request Management.
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