Deliver exceptional client service at RBC in Ottawa as a Private Banking Associate focused on banking expertise and digital education. This full-time position supports clients through email, phone, and in-person service.
As a key Private Banking team member, you will create tailored experiences for Private Banking clients. You will fulfill incoming servicing requests, resolve concerns, and identify unmet needs through daily discovery. The role also champions digital education, transaction excellence, and opportunity spotting.
Key Responsibilities:
- Fulfill incoming servicing requests through email, phone, and in-person channels
- Resolve client concerns accurately at first point of contact
- Deliver tailored experiences to all Private Banking clients
- Champion digital education across clients' preferred RBC channels
- Identify unmet needs through discovery during daily interactions
Requirements:
- Two to three years of banking experience
- Working knowledge of Microsoft Office Suite
- Proven client service skills
- Excellent organizational skills
- French, Mandarin, or Cantonese fluency is nice-to-have
Bring banking experience, organized client support, and digital education skills to RBC's Private Banking team in Ottawa.
Private Banking Client Service Associate employer: Royal Bank of Canada
Join a dynamic team in Vancouver where your expertise in commercial real estate financing will directly impact clients and colleagues. We offer a supportive work culture that prioritizes employee well-being, with flexible benefits, ongoing training, and opportunities for professional growth. Our commitment to inclusion and community involvement makes us an exceptional employer for those seeking meaningful and rewarding careers.
