Support hotel guests through reservations, room information, and service requests as a Front Desk Agent with accurate, attentive communication.
As a Front Desk Agent, you will manage guest arrivals, departures, reservation details, messages, room changes, and service follow-up. The position includes assisting Reservations during high traffic, communicating hotel features and amenities, and coordinating with Housekeeping, Bell, In-Room Dining, and other departments. Previous Front Desk Agent experience, a high school diploma, and English fluency are required. Property management system experience is essential; Opera System and Microsoft Office are preferred.
Key Responsibilities:
- Confirm reservations and document requests, billing, and cancellations
- Register guests, verify information, and assign appropriate rooms
- Communicate amenities, messages, arrivals, departures, and VIP information
- Coordinate room status, room changes, and housekeeping follow-up
- Document complaints and requests through completion and guest satisfaction
Requirements:
- Previous Front Desk Agent experience
- High school diploma
- Clear English communication with guests and co-workers
- Ability to access property management systems and computers
- Ability to prioritize, organize, and follow up accurately
Bring reservation coordination, hotel knowledge, and responsive communication to every guest interaction at the front desk.
Hotel Guest Services Representative Reservations in Vancouver employer: Rosewood Hotel Georgia
Join a prestigious luxury hotel in Vancouver, where we pride ourselves on creating unforgettable experiences for our guests. As a Director of Banquets, you'll thrive in a dynamic work culture that values exceptional service and leadership, with ample opportunities for professional growth and development. Enjoy competitive compensation, including a generous salary and performance incentives, all while working in a vibrant city known for its stunning scenery and diverse culinary scene.
