Deliver courteous hotel check-ins, check-outs, payment processing, and guest assistance as a Front Desk Agent in Canada. English communication is required.
This full-time Front Desk Agent position requires previous Front Desk Agent experience and a high school diploma. You will support guest relations, reservations, room assignments, cashiering, and hotel information services. The role requires property management system access, attention to detail, accurate follow-up, and calm problem solving. Opera System and Microsoft Office experience are preferred, alongside knowledge of Knowcross, Alice, Givex, and Canary.
Key Responsibilities:
- Process guest check-ins, check-outs, reservations, and cancellations
- Provide hotel information, assistance, and positive guest relations
- Resolve complaints, requests, room changes, and disputed charges
- Maintain guest accounts, folios, payments, and cashiering records
- Communicate guest information with departments and designated personnel
Requirements:
- Previous experience as a Front Desk Agent
- High school diploma
- English speaking, reading, and writing fluency
- Property management system and computer proficiency
- Ability to remain calm and resolve problems using judgment
Use front desk, guest relations, reservation, and payment skills to support accurate hotel service throughout assigned shifts.
Hotel Front Desk Guest Services Agent in Vancouver employer: Rosewood Hotel Georgia
Join a prestigious luxury hotel in Vancouver, where we pride ourselves on creating unforgettable experiences for our guests. As a Director of Banquets, you'll thrive in a dynamic work culture that values exceptional service and leadership, with ample opportunities for professional growth and development. Enjoy competitive compensation, including a generous salary and performance incentives, all while working in a vibrant city known for its stunning scenery and diverse culinary scene.
