At a Glance
- Tasks: Be the go-to expert for flexible packaging and assist customers with their needs.
- Company: Join Rootree, a leader in sustainable packaging solutions.
- Benefits: Enjoy competitive salary, comprehensive benefits, and professional development opportunities.
- Other info: Collaborative environment with a focus on innovation and work-life balance.
- Why this job: Make a real difference in sustainability while growing your career.
- Qualifications: 1-2 years in customer service and proficiency in Microsoft 365 required.
The predicted salary is between 47250 - 57750 $ per year.
Director of Human Resources at Rootree Inc.
- Monday to Friday, 8:30 am to 5:00 pm
- Full-Time, Permanent
Rootree is a leading company in sustainable packaging solutions, committed to reducing environmental impact while delivering high-quality packaging products.
Located in Burlington, Ontario, Rootree is dedicated to innovation, sustainability, and customer satisfaction.
Skills & Experience
- 1-2 years of experience in office/sales administration
- 1+ year of experience with Excel – understanding of tables, Pivot Tables, basic functions
- 1-2 years of customer service experience
- Attention to detail and a passion for continuously improving company processes
- Proficiency with Microsoft 365 Suite including Outlook, Teams, Word, Excel, Power Point, Share Point, and One Drive
- Confidence dealing directly with clients and staff members
- Previous experience with Net Suite or other CRM / ERP systems an asset
Responsibilities
- Act as a product knowledge expert for flexible packaging, responding to sales leads, scheduling customer calls to cover all questions and concerns, updating the CRM system throughout the process
- Respond to sales leads, answering client questions and concerns in a timely way
- Walk new customers through the process of customized packaging, having them complete forms to be used for quoting purposes
- Send quotes to customers, create Sales Orders, receive approvals, request deposits
- Send all compliance documents to customers, reviewing the received information, checking for accuracy, uploading all information to CRM and ERP systems
- Request samples of customer's products in order to review and size appropriately with internal personnel
- Create Receive Orders for inbound shipments and Ship Orders for Outbound shipments
- Create Work Orders and Sales orders for new projects
- Coordinate production and communicate timelines with customers
- Pull production reports, as required
- Serve as a liaison between various departments
- Understand how to use the estimator tool and quote customers accurately when required
- Create and manage spreadsheets
- Follow up with all current clients and incoming leads, ensuring prompt communication
- Proficiency in basic math skills, including mark-up, cost calculation, is highly advantageous
- Attend Tradeshows as required
Benefits
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional development and career advancement.
- Collaborative and inclusive work environment focused on innovation and sustainability.
- Contribution to a meaningful cause by being part of a company dedicated to reducing environmental impact through sustainable packaging solutions.
- Participate in our RESIN program including onsite gym, yoga classes, professional and personal development, and a progressive approach to work life balance.
How to Apply
Please submit your resume and cover letter detailing your qualifications and relevant experience to careers@rootree. ca with the subject line "CSR 2026 - [Your Name]".
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
- Seniority level
- Entry level
- Employment type
- Full-time
- Industries
- Packaging and Containers Manufacturing
Customer Service Representative in Burlington employer: Rootree Inc.
Rootree Inc. is an exceptional employer located in Burlington, ON, offering a collaborative and inclusive work environment that prioritizes innovation and sustainability. Employees benefit from a comprehensive package that includes health, dental, and vision insurance, along with opportunities for professional development and career advancement. By joining Rootree, you contribute to a meaningful cause focused on reducing environmental impact through sustainable packaging solutions while enjoying a progressive approach to work-life balance.
