At a Glance
- Tasks: Guide customers in implementing our incident management platform and develop best practices.
- Company: Rootly, a fast-growing tech startup transforming incident management.
- Benefits: Competitive pay, equity options, comprehensive health coverage, and generous vacation policy.
- Other info: Dynamic culture focused on transparency and collaboration with excellent growth opportunities.
- Why this job: Join a mission-driven team and make a real impact in a high-stakes environment.
- Qualifications: 5+ years in Solutions Engineering with strong technical skills and customer engagement experience.
The predicted salary is between 113400 - 138600 $ per year.
About Rootly
At Rootly, we are on a mission to be the go‑to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry‑leading incident management platform that allows companies around the world consistently and quickly resolve incidents. Customers love Rootly. Some of the fastest growing companies around the world such as NVIDIA, Figma, Canva, Tripadvisor, Squarespace and more rely on Rootly to power their critical incident management process.
About The Role
Join our Solutions Engineering team as a technical expert and trusted advocate, guiding our customers on their journey to success with Rootly. As a Solutions Engineer you'll bring technical expertise to customer implementations and demos. You will develop best practices and content around Incident Management and On‑Call, and collaborate across Engineering, Customer Success, Support, and Product teams to represent the customers’ voice and drive continuous product improvements.
This role requires hands‑on work with the integration surface that matters to our customers, including REST APIs, webhooks, Infrastructure as Code (Terraform), and cloud platforms such as AWS, GCP, or Azure. You will drive technical conversations with engineering teams at customer organizations and operate as a technical partner internally to ensure that solution requirements are clearly represented.
If you’re a developer or technologist who loves discussing technology, working closely with customers across industries, and possesses a problem‑solving, can‑do mindset, we’d love to meet you as you’ll be joining a team that delivers real value through an industry‑leading product.
What You’ll Need
5+ years of experience as a Solutions Engineer, Sales Engineer, or Software Engineer with direct customer engagement.
Strong knowledge of REST APIs, webhooks, data mapping, and integration patterns.
Hands‑on experience with Infrastructure as Code, ideally Terraform, and familiarity with at least one major cloud provider (AWS, GCP, or Azure).
Proficiency with scripting or programming languages such as JavaScript, Python, Ruby, or Go.
Experience designing and implementing enterprise integrations.
Proven ability to work cross‑functionally and partner with Sales, Product, Engineering, Customer Success, and Support.
Excellent communication and presentation skills, with the ability to engage engineering and executive audiences.
Ability to prioritize responsibilities while adapting to a rapidly changing environment.
Why Rootly?
We’re not just another startup. We’re building something category‑defining and want teammates who crave ownership, love solving hard problems, and thrive in a high‑bar, high‑impact environment.
Here’s what you can expect when you join Rootly:
Competitive compensation and early equity in a fast‑growing, venture‑backed company.
Comprehensive medical, dental, and vision coverage.
3 weeks of vacation, plus unlimited sick and mental health days, and a company‑wide end‑of‑year shutdown to recharge.
$500 stipend for home office setup.
Unlimited token usage and access to AI tools.
A fast‑moving, high‑impact environment where your leadership and ideas directly shape the future of the company.
Rootly is an equal opportunity employer. We aim to create an environment where every team member at Rootly feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Solutions Engineer in Toronto employer: Rootly
At Rootly, we pride ourselves on being an exceptional employer that champions innovation and collaboration within a fully remote environment. Our commitment to employee growth is evident through our mentorship programs and focus on career development, ensuring that every team member has the opportunity to thrive. Join us in shaping the future of incident management while enjoying the flexibility and work-life balance that comes with remote work.
