Support Rooted Farmers members remotely while applying technical troubleshooting and software quality assurance skills during Eastern Time hours. Occasional travel is required.
As a Member Success and Product Quality Specialist, you will answer questions, resolve issues, and help members use the platform confidently. You will also test features, identify usability concerns, and collaborate with Engineering to improve tools for farms, hubs, and businesses.
Key Responsibilities:
- Answer member questions and troubleshoot platform issues
- Review producer and wholesale buyer membership applications
- Conduct demos, onboardings, and training sessions
- Create video tutorials and written training materials
- Test features and share feedback with Engineering
Requirements:
- US-based availability for this remote position
- Customer support, technical troubleshooting, or software experience
- Strong written and verbal communication skills
- Attention to detail, organization, and problem-solving ability
- Self-motivated collaboration across teams
Bring member support, feature testing, and clear technical communication to Rooted Farmers' agricultural technology platform and mission.
Member Success Quality Assurance Specialist in Ottawa employer: Rooted Farmers
Rooted Farmers is an exceptional employer that fosters a collaborative and mission-driven work culture, dedicated to empowering small and mid-sized farms. As a remote startup based in the Northeast, we offer flexible paid time off, a competitive salary, and opportunities for personal and professional growth, all while making a meaningful impact on climate change and supporting underserved communities. Join our passionate team and help us build innovative tools that truly benefit farmers and their businesses.
