Support families overnight in Toronto as a Family Services Coordinator, using customer service, communication, and compassionate problem-solving skills.
Reporting to the Overnight Manager, you will welcome families at Ronald McDonald House Toronto and Family Rooms at SickKids. You will facilitate intake, registration, and stays while supporting safe, warm, comfortable spaces. The position requires rotational 8:00pm to 8:00am shifts, including every other weekend.
Key Responsibilities:
- Welcome, register, and orient families staying at facilities
- Coordinate room assignments, check-ins, checkouts, and family requests
- Resolve concerns through active listening and effective problem-solving
- Manage security, cleanliness, records, and administrative reports
- Coordinate with teams and volunteers across both locations
Requirements:
- High school diploma required
- Minimum one year providing family support or related services
- CPR and First Aid certification required
- Strong communication, organization, judgment, and interpersonal skills
- Microsoft Office and database working knowledge
Bring family support, customer service, and sound judgment to overnight operations serving families at Ronald McDonald House Toronto.
Overnight Family Services Coordinator Toronto employer: Ronald McDonald House Toronto
At Ronald McDonald House Toronto, we are more than just an employer; we are a community dedicated to making a meaningful impact in the lives of families during their most challenging times. As the Director of People and Culture, you will thrive in a supportive environment that values compassion, integrity, and collaboration, while enjoying competitive benefits including a salary range of $100,000-$130,000, comprehensive health coverage, and generous vacation time. Join us in shaping a culture that empowers employees and volunteers alike, fostering growth and inclusivity in a vibrant Toronto location.
Contact Details:
Ronald McDonald House Toronto Recruitment Team
