Support Rohit homeowners through warranty coordination, service-ticket management, and practical problem-solving across residential construction. Work closely with internal teams and trade partners.
As a New Home Warranty Coordinator, you will support daily warranty operations and homeowner concerns. The work includes reviewing, entering, scheduling, and tracking service requests, averaging 500 tickets monthly. You will identify recurring issues, manage escalations, and coordinate resolution with homeowners, trades, and internal teams. This role requires residential construction or warranty experience, strong organization, and sound judgment.
Key Responsibilities:
- Review, enter, schedule, and track approximately 500 monthly service tickets
- Manage complex homeowner concerns, escalations, and warranty service
- Coordinate resolutions with homeowners, trades, and internal teams
- Build trade relationships and monitor timely, quality warranty completion
- Schedule technicians and trades accurately while protecting customer experience
Requirements:
- Three or more years' residential construction or warranty experience
- Working knowledge of Outlook for scheduling
- Working knowledge of Alberta New Home Warranty
- Highly organized, proactive, and detail oriented
- Excellent communication and relationship-building skills
Bring warranty coordination, homeowner care, and organized service tracking to Rohit's New Home Warranty Coordinator position.
New Home Warranty Coordinator in Calgary employer: Rohit Group
As a leading player in the construction industry, our company offers an exceptional work environment for the Manager, Regional Procurement role. With a strong emphasis on strategic procurement and vendor management, we foster a culture of collaboration and innovation, providing ample opportunities for professional growth and development. Located in a vibrant community, employees benefit from competitive compensation, comprehensive benefits, and the chance to make a meaningful impact in the residential construction sector.
