Vendor Manager in Toronto

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast.

We are looking for a Vendor Manager who will lead the governance, performance management and financial tracking of our vendors. This role is a critical link in our Network organization, directly responsible for the operational integrity and financial performance of our most critical vendors. You will ensure that contractual SLA’s and KPI’s are met, and that the intended financial and operational benefits are realized in our network vendor agreements.

What You Will Do

• Lead regular performance reviews (weekly / monthly meetings) to ensure vendors meet contractual SLAs and KPI’s, and are making progress on projects and action items.
• Regularly track vendor performance based on existing dashboards and performance indicators, identifying and addressing areas of improvement, and mitigating risks.
• Manage the end-to-end execution of the contract, including managing vendor outcomes to contract expectation, resolving gaps identified and issues raised by vendors and internal teams.
• Manage and track monthly, quarterly and yearly spend for both OPEX and CAPEX, managing risks and identifying cost-saving opportunities or business value creation.
• Act as the bridge between the vendor and internal Rogers teams, including Procurement, Finance and multiple Network teams to resolve issues and drive innovation.
• Uphold documentation as it relates to vendor performance, financials, and contractual items, ensuring items are accurately tracked and reported on regular cadence.
• Work across the Network organization and with vendors in ensuring vendor outcomes align with our long-term technology strategy.

What You Bring

• You have 3+ years in vendor management, contract management, network, business, finance, accounting or similar background and can apply vendor management principles and best practices.
• Experienced in performance governance, including interpreting and analyzing contractual SLA’s or KPIs, working with financial data, and managing vendor performance.
• Are a good communicator who can facilitate discussions, negotiate outcomes and align stakeholders, and have a relationship building attitude.
• Are highly analytical, can connect the dots to solve problems and provide alternative solutions and recommendations.
• Are detail oriented who can excel in the intricate details of contracts, KPIs and financial details, ensuring accuracy throughout the contract lifecycle.
• Consistently asking questions and can search for information to find answers, has a thirst for knowledge and is constantly learning.
• Ability to quickly pivot and prioritize tasks, while managing multiple initiatives and deadlines in a fast-paced environment.
• Are a team player, can proactively step in and offer help as required while balancing and prioritizing your work tasks, and achieving those tasks.

What’s in it for you?

• Competitive salary & annual bonus.
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering.
• Company matching contributions to charities you support.
• Self-driven career development programs (E.g. MyPath program).
• Rogers First priority in applying to internal roles of interest.
• Wellness Programs including Homewood employee & family assistance program, Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions, and low cost gym membership.

Our commitment to the environment and diversity includes working for an organization committed to environmental protection and a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.