Fraud Analyst in Toronto

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

The Fraud Analyst supports fraud prevention and detection through data-driven analysis, reporting, and performance monitoring. This role combines recurring reporting responsibilities with investigative and ad hoc analytics to identify fraud trends, emerging risks, and opportunities to improve business outcomes.

What you'll do:

• Analyze fraud trends, loss drivers, operational performance, and customer behavior.
• Conduct ad hoc investigations and analytical deep dives to identify emerging fraud risks.
• Develop, maintain, and enhance fraud dashboards, scorecards, and KPI reporting.
• Produce recurring operational and performance reporting.
• Monitor fraud detection strategies and identify optimization opportunities.
• Translate data into actionable insights and business recommendations.
• Partner with stakeholders across Fraud Operations, Risk, Finance, Product, Technology, and external vendors.

What you bring:

• 2+ years of experience in analytics, business intelligence, fraud, risk, or a related field.
• Strong SQL and Excel skills.
• Experience with Power BI, Tableau, or similar visualization tools.
• Strong analytical, problem-solving, and communication skills.
• Experience working with large datasets and delivering business insights.

Preferred:

• Python and/or Databricks experience.
• Reporting automation and process improvement experience.
• Fraud analytics or risk management experience.
• Exposure to predictive analytics, machine learning, or advanced analytical techniques.
• Analytical thinking and critical problem-solving.
• Investigative mindset and intellectual curiosity.
• Ability to manage multiple priorities in a fast-paced environment.
• Continuous learning and process improvement mindset.

Fraud experience is considered an asset; however, candidates with strong analytical backgrounds in risk, telecommunications, banking, e-commerce, cybersecurity, or business intelligence are encouraged to apply. We are seeking a strong analytical talent rather than a fraud subject matter expert. Candidates with exceptional data analysis, problem-solving, and communication skills will be well positioned for success in this role.

What’s in it for you?

• Competitive salary & annual bonus.
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering.
• Company matching contributions to charities you support.
• Rogers First: priority in applying to internal roles of interest.
• Wellness Programs: Homewood employee & family assistance program, Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions, Low or no-cost fitness membership with access to virtual classes.

Our commitment to the environment and diversity: Work for an organization committed to environmental protection. Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect: 15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: None
Background Check(s) Required: Criminal Record and Credit Check

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us! For any questions, please visit the Recruitment Process FAQ.