At a Glance
- Tasks: Lead network incident response and troubleshoot issues to restore services.
- Company: Join Rogers, a leader in telecommunications, in Calgary.
- Benefits: Competitive pay, flexible shifts, and opportunities for growth.
- Other info: Dynamic work environment with 24x7 operational shifts.
- Why this job: Make a real impact on network reliability and customer satisfaction.
- Qualifications: 2+ years of IP network experience and CCNA or CCNP certification.
The predicted salary is between 59400 - 72600 $ per year.
Lead high-impact network incident response for Rogers in Calgary, using troubleshooting and service restoration skills onsite across 24x7 operational shifts.
The Core-Data Network Operations team needs a NOC Specialist to protect wireline core network availability and reliability.
You will drive incidents to resolution, support second-level escalations, and meet established service level agreements.
The work spans national IP networks, MPLS infrastructure, and compute environments.
Key Responsibilities
- Drive core-related incidents toward resolution and reduced MTTR
- Lead response activities according to service level agreements
- Provide second-level escalation support for reported incidents
- Engage vendors and carriers during troubleshooting activities
- Report network status, faults, and utilization findings
Requirements
- Minimum two years of relevant IP network experience
- CCNA or CCNP Routing and Switching certification required
- Analytical troubleshooting skills during high-impact network incidents
- Ability to work days, nights, weekends, and holidays
- Strong communication and client relationship skills
Use incident management, technical troubleshooting, and communication skills to restore Rogers network services and support operational reliability.
Network Operations Incident Specialist in Burnaby employer: Rogers Communications, Inc.
Rogers is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their careers. With a strong focus on professional development, team collaboration, and community engagement, employees enjoy comprehensive health benefits, generous paid time off for volunteering, and opportunities for mentorship and leadership growth. Located in vibrant cities across Canada, including Toronto, Rogers offers a unique chance to be part of a pioneering company that values diversity and innovation while making a meaningful impact in the telecommunications industry.
Contact Details:
Rogers Communications, Inc. Recruitment Team
